Jesstin Rivera
Stony Point
Summary
Customer service professional with 10 years of experience delivering exceptional support and fostering strong client relationships across diverse industries. Currently pursuing a Bachelor's degree in Cybersecurity, with a strong interest in transitioning into the tech field. Eager to apply newly acquired technical skills and problem solving abilities in a dynamic, security focused professional environment.
Overview
11
11
years of professional experience
Work History
Sales Associate
Salomon
Central Valley, NY
09.2025 - Current
- Deliver exceptional customer service, enhancing overall shopping experience and satisfaction.
- Manage inventory levels, ensuring stock availability aligned with sales trends.
- Collaborate with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increase sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Implement visual merchandising strategies to optimize product presentation and increase sales appeal.
- Collaborate with team members to meet and exceed sales targets consistently.
- Conduct regular audits of merchandise, maintaining compliance with brand standards.
Sales Expert
Swarovski
West Nyack, NY
07.2024 - Current
- Consistently exceeded monthly sales targets through effective product knowledge and customer engagement
- Established personal connections with customers, surpassing customer service expectations
- Streamlined inventory management to eliminate the need for stock replenishment
- Performed a full audit of inventory and sales reports, ensuring accuracy
- Built rapport with clients by providing quality customer service and problem solving
- Trained and supervised new employees on customer service training
- Built strong relationships with repeat customers, resulting in increase in customer loyalty
Liability Claims Adjuster
Allstate Insurance
Remote
02.2020 - 12.2020
- Oversaw sound long term claims strategies, effectively controlling expenses, loss ratios and litigation processes.
- Negotiated claim settlements and recommended litigation.
- Determined extent of liability based on thorough reviews of police reports, medical treatment records and other documentation.
- Negotiated settlements and followed through with litigation for unsettled claims.
- Analyzed information gathered during investigation and reported findings and recommendations.
- Documented claims in full, entering payments, reserves and new information.
- Entered claim payments, reserves and new claims on computer system, inputting concise yet sufficient file documentation.
- Prepared reports of findings of investigation.
Sales Representative
Alto Music
Airmont, NY
01.2017 - 08.2018
- Efficiently processed transactions within a busy, fast-paced retail environment
- Specialized in pro audio gear sales
- Troubleshooted pro audio problems with customers over the phone
- Kept close vendor relationships and placing purchase orders
- Managed processing of online orders
- Supported in the store stocking, floor-sets and opening/closing procedures
- Operated cash register, scanners and computers to itemize and total customer purchases
- Tracked inventory and examined merchandise to identify items to be reordered or replenished.
Sales Associate
H&M
West Nyack, NY
02.2016 - 09.2016
- Assisted customers with garments on the sales floor/fitting rooms
- Responsible for maintaining and reconciling point of sale revenue
- Processed shipments and transferring them to the sales floor
- Balanced cash registers during opening and closing procedures
- Maintain awareness of product value and promotions
- Established personal connections with customers, exceeding customer service expectations
Sales Associate
Pacsun
West Nyack, NY
06.2015 - 02.2016
- Delivered excellent customer service by engaging with customers, offering product knowledge, and creating a welcoming shopping environment.
- Maintained store presentation standards through merchandising, stocking, and cleanliness.
- Operated point-of-sale (POS) systems to process transactions accurately and efficiently.
- Supported inventory management by assisting with shipments, stock replenishment, and loss prevention practices.
- Collaborated with team members to meet daily sales goals and promote brand loyalty through PacSun’s rewards program.
- Stayed up-to-date on the latest fashion trends and PacSun product lines to better assist customers.
Education
Bachelor's degree - Cybersecurity
Southern New Hampshire University
Manchester, NH04-2026
Music Technology - undefined
Mercy University
Dobbs Ferry, NY05-2019
Skills
- Computer literacy
- Microsoft Office
- Google Suite
- Windows
- Linux
- IOS
- Mac OS
- SQL
- Python
- Cisco Packet Tracer
- Ubuntu
Timeline
Sales Associate
Salomon
09.2025 - Current
Sales Expert
Swarovski
07.2024 - Current
Liability Claims Adjuster
Allstate Insurance
02.2020 - 12.2020
Sales Representative
Alto Music
01.2017 - 08.2018
Sales Associate
H&M
02.2016 - 09.2016
Sales Associate
Pacsun
06.2015 - 02.2016
Music Technology - undefined
Mercy University
Bachelor's degree - Cybersecurity
Southern New Hampshire University
Relevant Experience
- Created a working turn based game with a story, inventory, items, and and enemies using Python
- Used MySQL to compose a database of clients and their necessities. Included client information, product information, and product repair logs
- Built a working network with complex server routing, switches, mobile devices, and off-site kiosks within Cisco Packet Tracer
- Setup Firewalls in a virtual lab environment showcasing how to block unauthorized access
- Performed vulnerability scans and basic exploits in on a virtual network within Kali Linux
- Delivered exceptional understanding of data privacy laws and how to maintain compliance
- Currently preparing for the CompTIA A+ Certification