Jessy Polanco
Charlotte,NC
Summary
Highly organized and detail-oriented Executive and Personal Assistant with over 3 years of experience in providing comprehensive administrative support to C-level executives. Demonstrates exceptional skill in managing complex calendars, coordinating international and domestic travel arrangements, and overseeing confidential communications with the utmost professionalism. Proven track record in marketing, project management, and process optimization to drive operational efficiency. Adept at anticipating executive needs, handling high-pressure environments, and resolving challenges to support strategic decision-making. Known for exceptional communication, organizational, and interpersonal skills, fostering strong relationships with internal and external stakeholders. Proficient in leveraging technology to streamline workflows and enhance productivity across teams. Committed to maintaining a high level of discretion and integrity in all aspects of executive support
Overview
6
6
years of professional experience
Work History
Operations Management/Marketing
OneSixty Cocktails & Kitchen
02.2024 - Current
- Supervised day-to-day operations, including supply chain management, process optimization, and resource allocation to drive operational efficiency and cost savings.
- Directed the formulation and execution of integrated marketing strategies, resulting in a 30% increase in brand visibility and market penetration.
- Spearheaded the development and launch of a dynamic social media strategy, achieving a 50% growth in the company's social media presence within six months.
- Led comprehensive market research initiatives to identify emerging trends and customer preferences, directly influencing product development and pricing strategies to maximize market impact.
Executive/Personal Assistant
Dr. Leonard Roudner
08.2020 - 07.2022
- Managed intricate executive calendars, efficiently scheduling meetings, appointments, and coordinating domestic and international travel arrangements.
- Streamlined and prioritized communications, including managing high-volume email correspondence, phone calls, and internal/external communication with a high level of professionalism.
- Organized and facilitated executive meetings by preparing detailed agendas, recording meeting minutes, and ensuring timely follow-up on key action items.
- Oversaw office operations, providing comprehensive administrative support to ensure seamless daily workflow and operational efficiency.
- Acted as a key liaison between executives and internal/external stakeholders, maintaining strong professional relationships and ensuring clear, consistent communication.
- Managed financial processes including preparing and reconciling expense reports, maintaining budgets, and overseeing financial documentation with accuracy and discretion.
Office Administrator/ Registered Chiropractic Assistant
Sterling Medical Group
07.2019 - 03.2020
- Supervised administrative staff, delegating daily tasks and responsibilities to ensure optimal team performance and operational efficiency.
- Collected, documented, and maintained accurate patient medical information throughout clinical stays, ensuring compliance with healthcare regulations and standards.
- Assisted in diagnostic procedures and technical treatments by preparing, operating, and maintaining medical equipment during clinical interventions.
- Coordinated seamless communication between external physicians, facilitated patient appointment scheduling, and managed billing processes to ensure timely and accurate service delivery.
Radiologist Assistant/Medical Records Clerk/Front Desk Receptionist
Diagnostic Centers of America
04.2018 - 06.2019
- Created and edited electronic medical documentation for patient visits, ensuring accuracy and adherence to medical standards and regulatory requirements.
- Facilitated communication between external service providers, managing the coordination of release forms and the efficient retrieval and processing of patient medical and treatment records.
- Actively collaborated with multiple departments, including diagnostic radiology, ultrasound, CT, MRI, and nuclear medicine, to ensure smooth daily operations and coordinated patient care across the facility.
Education
Diploma -
South Dade Senior High School
Associate of Arts -
Valencia Community College
Bachelor of Arts: Biochemistry -
Florida International University
Skills
- Exceptional verbal and written communication skills, with the ability to communicate patiently, effectively, and professionally across all levels of an organization
- Strong interpersonal and human relations skills, fostering positive relationships with clients, colleagues, and executives
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), as well as other project management and communication tools
- Expertise in managing project requirements, timelines, and deliverables with precision and efficiency
- Bilingual proficiency, offering enhanced communication and cultural understanding in diverse environments
- Strong leadership skills, with a proven ability to mentor, manage, and inspire teams toward achieving organizational goals
- Excellent problem-solving and decision-making abilities, particularly in high-pressure, fast-paced environments
- Expertise in time management, prioritization, and multitasking to balance competing demands
Timeline
Operations Management/Marketing
OneSixty Cocktails & Kitchen
02.2024 - Current
Executive/Personal Assistant
Dr. Leonard Roudner
08.2020 - 07.2022
Office Administrator/ Registered Chiropractic Assistant
Sterling Medical Group
07.2019 - 03.2020
Radiologist Assistant/Medical Records Clerk/Front Desk Receptionist
Diagnostic Centers of America
04.2018 - 06.2019
Diploma -
South Dade Senior High School
Associate of Arts -
Valencia Community College
Bachelor of Arts: Biochemistry -
Florida International University