Jessy Ruckman
Seattle
Summary
Experienced individual with a background in food service and customer support. Skilled in team leadership, effective communication, and problem resolution. Committed to maintaining high food safety standards while delivering exceptional service and a positive environment.
Overview
8
8
years of professional experience
Work History
Barista
Starbcuks
Seattle
09.2022 - Current
- Engaged with customers to create a welcoming atmosphere in the café environment.
- Collaborated with team members to ensure efficient workflow during busy periods.
- Trained new baristas in coffee preparation and customer service techniques.
Cook
Wild Carrot Catering
Madison
09.2017 - 08.2023
- Maintained kitchen cleanliness and adhered to food safety standards.
- Prepared diverse menu items for events and catering services.
- Supervised food presentation, ensuring dishes met quality standards before serving.
Customer Service Representative
Hy-Vee
Madison
10.2020 - 09.2021
- Resolved customer complaints by providing effective solutions.
- Handled returns and exchanges following company guidelines consistently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor Of Science (BS) - Medical Microbiology And Bacteriology
University of Washington
Seattle, WASkills
- Customer service
- Training and mentoring
- Problem resolution
- Safe food handling practices
- Team leadership
- Clear communication
Timeline
Barista
Starbcuks
09.2022 - Current
Customer Service Representative
Hy-Vee
10.2020 - 09.2021
Cook
Wild Carrot Catering
09.2017 - 08.2023
Bachelor Of Science (BS) - Medical Microbiology And Bacteriology
University of Washington