Jessy Ruiz
Houston
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Retail Sales Associate
T-Mobile
Houston
03.2024 - 10.2025
- Assisted customers with product selections and service inquiries.
- Maintained knowledge of current promotions and product offerings.
- Processed customer transactions using point-of-sale systems.
- Collaborated with team members to enhance customer experience.
- Educated customers on device features and service plans.
- Resolved customer complaints and issues in a timely manner.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Warehouse associate
Amazon
10.2023 - 03.2024
- Boosted warehouse efficiency by swiftly mastering logistics tasks and inventory management at Amazon.
- Ensured accurate order fulfillment and inventory tracking, minimizing errors as a warehouse associate.
- Implemented a new sorting technique that accelerated package handling speed without compromising accuracy.
- Optimized inventory process, reducing errors and enhancing workflow at Amazon.
Admissions & records associate
Lone Star college
Houston
12.2022 - 12.2023
- Managed registration and enrollment processes in compliance with District and state guidelines.
- Implemented procedures for grade changes and course repeats.
- Ensured precision in achieving targets through effective teamwork.
Customer Service Agent
Spark Energy
Houston
01.2022 - 12.2022
- Exemplified superior customer service, professionally addressing inquiries with empathy.
- Promptly resolved customer account issues, demonstrating effective problem-solving skills.
- Regularly followed up on product functionality, ensuring customer satisfaction.
- Identified service gaps through customer feedback analysis, enhancing overall satisfaction.
Warehouse Worker
SERTA SIMMONS BEDDING
Houston
06.2020 - 02.2022
- Received and counted stock items and recorded data manually on computer.
- Referred to price lists to attach and change price tags on merchandise.
- Used ID tags, stamps and electronic marking tools to mark stock items.
- Took inventory of merchandise to identify items needing reordering or replenishment.
- Monitored prices of items and groups of items.
- Kept records of out-going orders.
- Implemented a new tagging system for faster item retrieval and processing.
- Worked with team to enhance merchandise pricing accuracy, boosting customer satisfaction.
Cashier
FAMILY THRIFT CENTER
Houston
12.2019 - 05.2020
- Elevated customer experiences as a Cashier at Family Thrift Center.
- Facilitated customer inquiries about products.
- Implemented efficient service strategies.
- Pioneered greeting protocols that elevated customer experience.
Education
Bachelor's degree - Nursing program
Lone Star College System
Houston, Texas 09.2024 - 10.2025
Skills
- Conflict Resolution
- Customer Communications
- Order Processing
- Diligence
- Customer Service
- Information Confidentiality
- Privacy
- Product Knowledge
- Problem Solving
- Account Management
- Telephone Etiquette
- Billing
- Warehouse Management
- Inventory Management
- Price Tagging
- Merchandise Marking
- Order Tracking
- Cash Handling
- Experienced
- Expert
- Customer service
Languages
- Spanish, Highly proficient
- English, Highly proficient
Timeline
Bachelor's degree - Nursing program
Lone Star College System
09.2024 - 10.2025
Retail Sales Associate
T-Mobile
03.2024 - 10.2025
Warehouse associate
Amazon
10.2023 - 03.2024
Admissions & records associate
Lone Star college
12.2022 - 12.2023
Customer Service Agent
Spark Energy
01.2022 - 12.2022
Warehouse Worker
SERTA SIMMONS BEDDING
06.2020 - 02.2022
Cashier
FAMILY THRIFT CENTER
12.2019 - 05.2020