Nestor Diaz
Bridgeport,CT
Summary
Results-oriented associate with robust expertise in customer engagement and sales, recognized for outstanding problem-solving skills and professional demeanor, poised to enhance customer loyalty and drive sales growth.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
T-Mobile
Bridgeport , CT
01.2025 - Current
- Engaged customers to identify needs and recommend suitable products and services.
- Demonstrated T-Mobile offerings to enhance customer understanding and drive sales.
- Maintained store cleanliness and organization to create inviting shopping environment.
- Processed transactions efficiently with point-of-sale systems, ensuring accurate service.
- Built rapport with customers to foster loyalty and enhance satisfaction.
- Collaborated with team members to consistently meet daily sales targets.
- Effectively resolved customer complaints using strong problem-solving skills.
- Participated in training sessions to improve sales techniques and product knowledge.
Front Desk Sales Associate
Planet Fitness
Fairfield, Connecticut
08.2023 - Current
- Greeted members and guests with a welcoming demeanor to enhance first impressions.
- Processed membership applications and payments accurately, ensuring efficient service delivery.
- Managed phone inquiries, delivering information on services and promotions.
- Scheduled appointments for personal training sessions and fitness classes to optimize scheduling.
- Handled member concerns promptly, resolving issues professionally according to policies.
- Promoted fitness programs and merchandise, driving member engagement effectively.
- Maintained cleanliness and organization of front desk area to foster a welcoming environment.
- Created weekly reports summarizing sales activities and customer feedback for management.
Customer Service Cashier
Five Guys
Bridgeport , CT
07.2024 - 02.2025
- Processed customer transactions efficiently at cash register, ensuring accuracy in handling funds.
- Maintained cleanliness and organization of dining area and checkout space.
- Assisted customers with menu selections and addressed special requests promptly.
- Trained new staff on cash register operations and effective customer interactions.
- Resolved customer inquiries and complaints professionally to enhance service experience.
- Collaborated with team members to support smooth store operations.
- Operated cash registers for payment processing, including credit card and cash transactions.
- Balanced cash drawers at end of shifts to ensure financial accuracy.
Carpenter's Assistant
The King Handyman
Bridgeport, CT
03.2020 - 06.2023
- Executed carpentry tasks, ensuring quality workmanship across various projects.
- Operated hand and power tools safely, adhering to safety protocols.
- Collaborated with lead carpenter to interpret blueprints and project specifications.
- Maintained clean and organized work environment for efficient operations.
- Communicated client needs effectively to align project outcomes with preferences.
- Participated in team meetings to review project progress and establish safety measures.
- Performed cleanup of job site after completion, disposing of debris properly.
- Assisted in movement of materials and equipment between job sites.
Education
High School Diploma -
Bassick High School
CT06-2019
Skills
- Customer engagement and relationship management
- Product demonstration and sales reporting
- Transaction and order processing
- Time optimization and issue resolution
- Team collaboration and interpersonal communication
- Attention to detail and critical thinking
- Sales expertise and conflict resolution
- Customer assistance and policy adherence
- Professional demeanor and problem-solving skills
- Teamwork and collaboration
- Order processing
- Customer needs assessment
- Department reset
- Problem-solving
- Friendly and outgoing
- Professional appearance
- Independent judgement
- Time management
- Positive and professional
- Attention to detail
- Critical thinking
- Conflict resolution
- Time optimization
- Customer relationship management
Languages
English
Professional
Spanish
Full Professional
Timeline
Retail Sales Associate
T-Mobile
01.2025 - Current
Customer Service Cashier
Five Guys
07.2024 - 02.2025
Front Desk Sales Associate
Planet Fitness
08.2023 - Current
Carpenter's Assistant
The King Handyman
03.2020 - 06.2023
High School Diploma -
Bassick High School