Jessyca Titla Mora

Summarized primary job responsibilities.

• Work in a fast-paced warehouse and production environment
• Collaborated with the Command Center team
• Make sure products and supplies stay stocked and organized
• Communicate and work closely with coworkers daily
• Keep workstations clean and organized to help prevent injuries and maintain safety
• Organize hats into boxes and prepare orders for shipment
• Filled boxes with 200 pieces each, ensuring accuracy in order fulfillment
• Label boxes correctly before products are sent to customers
• Trim hats to meet production requirements
• Change and prepare thread setups based on operator instructions and production needs
• Manage thread color changes for over 20 machines
• Match thread colors accurately and organize color combinations for production
• Work quickly and efficiently to keep production moving smoothly
• Pay close attention to detail to avoid mistakes and maintain quality standards
• Handle multiple responsibilities while maintaining organization and productivity

Skills Gained:

• Team communication
• Fast-paced production work
• Multitasking
• Safety awareness
• Organization
• Attention to detail
• Time management
• Strong work ethic
• Conducted regular inventory counts to ensure stock accuracy.
• Communicated effectively with team members on matters related to work assignments.

Worked in a fast-paced restaurant environment handling multiple roles including host, food runner, and busser
Greeted customers upon arrival and provided friendly, professional customer service
Managed seating arrangements, waitlists, and table flow during busy shifts
Communicated with servers and kitchen staff to coordinate open and ready tables
Answered incoming phone calls and assisted customers with questions and reservations
Took and processed takeout and pickup orders accurately and efficiently
Delivered food orders to customers quickly and ensured correct items were provided
Checked in with guests to ensure satisfaction and address any needs
Handled customer concerns, questions, and special requests professionally
Reset and cleaned tables after every use, ensuring they were ready for new guests
Swept, mopped, and maintained cleanliness of dining and service areas
Supported team members during peak hours to keep operations running smoothly

• Cultivated warm relationships with regular customers.
• Used cash registers and calculators to prepare bills, accept payments and make change.
• Greeted guests pleasantly and answered menu questions.
• Arrived to work in uniform and presentable in appearance to meet restaurant standards.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Bussed and reset tables to keep dining room and work areas clean.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Answered customer questions about hours, seating, and menu information.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Opened and closed seating sections according to volume of guests.
• Advised customers about special offerings and menu items to help drive sales.
• Maintained balanced cash drawer with correct money values and accurate documentation.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Backed up servers by checking on tables and retrieving items for guests.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Seated patrons based on guest preferences and seating availability.
• Answered phone calls to take orders, give information and document reservations.
• Greeted customers and provided outstanding customer service.

• Operated efficiently in fast-paced environment adhering to strict cleaning standards
• Cleaned and maintained clinic rooms and office areas
• Swept, mopped, dusted, and vacuumed all work areas
• Cleaned walls, railings, windows, and stairways
• Swept behind doors and patient beds
• Wiped down room surfaces and common areas
• Changed mop water to maintain cleanliness
• Replaced cleaning broom and mop heads when needed
• Followed sanitation standards in a medical setting
• Maintained safe and clean spaces for staff and patients

• Professional cleaning practices
• Efficiency under pressure
• Completed day-to-day duties accurately and efficiently.
• Worked effectively in team environments to make the workplace more productive.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.

• Cleaned bathrooms, showers, toilets, mirrors, microwaves, refrigerators, and tables
• Washed sheets and towels
• Made beds and changed linens
• Swept, mopped, and cleaned rugs and wood floors
• Dusted rooms and cleaned windows
• Maintained clean, organized, and welcoming guest rooms
• Executed day-to-day duties with precision and speed to maintain high service standards.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Enhanced customer satisfaction by resolving issues with expert knowledge and friendly service.
• Recognized and addressed customer needs promptly to ensure a positive experience.
• Provided guests with towels and other essentials.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Assisted with customer requests and answered questions to improve satisfaction.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Exceeded customer satisfaction by finding creative solutions to problems.

Skills Gained:

• Customer service
• Time management
• Employed attention to detail to ensure accuracy in tasks.
• Organization