Jessyca Ware
Birmingham,AL
Summary
Hardworking and passionate applicant with strong skills in organization, oral and written communication, and active listening eager to secure a service- oriented position. Team player eager to promote lasting customer satisfaction by delivering quality service and support by helping the team achieve company goals.
Overview
29
29
years of professional experience
Work History
Head Custodian
McCoy Adult Day Care Center
09.2023 - 09.2024
- Checked in and stocked inventory throughout facility.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Supervised supplies in inventory and submitted reorder requests.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Head Custodian
First United Cumberland Presbyterian Church
01.2016 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Checked in and stocked inventory throughout facility.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Supervised supplies in inventory and submitted reorder requests.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Social Service Caseworker II (Retired)
State Of Alabama (Department Of Human Resources)
12.1995 - 04.2022
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Coordinated with social, public and welfare agencies to obtain and provide client information.
- Visited homes and agencies to provide support and case management services to clients.
- Identified community resources to support clients.
- Used Word and Excel to create and prepare monthly reports and documentation.
- Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting 50 or more clients in acquiring needed aid monthly.
- Provided crisis intervention, guidance and supportive counseling to clients.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in identifying community resources and connecting with appropriate services.
Education
Bachelor of Arts - English
University of Alabama At Birmingham
Birmingham, AlabamaBachelor of Science - Criminal Justice
University of Alabama At Birmingham
Birmingham, AlabamaSkills
- Providing Customer Support
- Cultural Awareness
- Policy and Procedure Adherence
- System Documentation
- Active Listening
- Problem-Solving Skills
- Administrative Support
- Written and Oral Communications
- Community Outreach
- Computer Assistance
- Adaptable and Flexible
- Policy and Procedure Enforcement
Timeline
Head Custodian
McCoy Adult Day Care Center
09.2023 - 09.2024
Head Custodian
First United Cumberland Presbyterian Church
01.2016 - Current
Social Service Caseworker II (Retired)
State Of Alabama (Department Of Human Resources)
12.1995 - 04.2022
Bachelor of Arts - English
University of Alabama At Birmingham
Bachelor of Science - Criminal Justice
University of Alabama At Birmingham
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