- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Creative Writing
Jestina Tondo
Des Plaines,IL
Overview
10
10
years of professional experience
Summary
Dynamic professional with extensive experience in operations management and customer service. Skilled in staff management and conflict resolution, consistently fostering a collaborative work environment to enhance team performance and client satisfaction.
Work History
Supervisor
SKYCHEFS
Des Plaines, IL
03.2026 - Current
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Coordinated staff schedules to optimize workflow efficiency and productivity.
- Trained new employees on operational procedures and safety protocols.
- Collaborated with management to implement process improvements for operational effectiveness.
- Resolved employee conflicts and performance issues through effective communication strategies.
- Maintained accurate records of production activities and staff performance metrics.
Account Manager
Grainger
Clifton, NJ
08.2021 - 01.2026
- Managed client accounts to ensure satisfaction and retention through proactive communication.
- Developed tailored solutions based on client needs, enhancing service delivery and account growth.
- Analyzed market trends to identify opportunities for upselling products and services effectively.
- Collaborated with cross-functional teams to streamline processes and improve customer experience.
- Established strong relationships with clients, resulting in increased loyalty and repeat business.
- Coordinated contract negotiations, ensuring compliance with company standards while maximizing value for clients.
Sales Manager
Macy's
Livingston, NJ
01.2020 - 08.2021
- Led sales team to achieve quarterly targets through effective strategy implementation.
- Developed training programs for new sales associates, enhancing product knowledge and customer service skills.
- Analyzed market trends to adjust merchandising and promotional strategies effectively.
- Collaborated with inventory management to optimize stock levels and reduce excess merchandise.
- Implemented customer feedback processes, driving improvements in service delivery and satisfaction levels.
General Manager
Waffle House
Fort Worth, TX
04.2016 - 09.2019
- Oversaw daily operations, ensuring quality service and customer satisfaction.
- Managed staff scheduling, optimizing labor costs while maintaining service standards.
- Implemented training programs, enhancing employee performance and retention rates.
- Developed and enforced safety protocols, reducing workplace incidents significantly.
- Fostered a positive work environment, promoting teamwork and communication among staff members.
Education
Bachelor of Science - Marketing
Georgia State University
Atlanta, GABachelor of Science - Finance
Georgia State University
Atlanta, GAAssociate of Science - Business Administration And Management
Georgia Perimeter College
Atlanta, GASkills
- Operations management
- Team management
- Schedule development
- Client relationship management
- Conflict resolution
- Training and mentoring
- Staff discipline
- Team building
- Expectation management
- Priority setting
- Goal-oriented
Interests
Timeline
Supervisor
SKYCHEFS
03.2026 - Current
Account Manager
Grainger
08.2021 - 01.2026
Sales Manager
Macy's
01.2020 - 08.2021
General Manager
Waffle House
04.2016 - 09.2019
Bachelor of Science - Marketing
Georgia State University
Bachelor of Science - Finance
Georgia State University
Associate of Science - Business Administration And Management
Georgia Perimeter College