Jesus Aguayo
El Paso,TX
Summary
Dynamic and detail-oriented professional with extensive experience as a Lead Alaska Station Agent at G2 Secure Staffing. Proven ability in passenger assistance and regulatory compliance, ensuring safety and efficiency. Bilingual with strong problem-solving aptitude, adept at leading teams and enhancing operational performance in fast-paced environments. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Alaska station agent Lead
G2 Secure Staffing
07.2021 - Current
- Ensured compliance with Alaska Airline's and G2 policies and procedures among all team members.
- Completed and communicated audit findings to management in clear and concise manner.
- Resolved customer concerns, including tracing lost, delayed, and mishandled baggage.
- Assisted in monitoring team performance and suggesting corrective actions for underperforming areas.
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
- Supported passengers with special needs or disabilities by providing assistance throughout their airport journey.
- Handled ticket reservations, cancellations, and modifications over phone and in-person.
- Adhered to all safety regulations while working near active runways and taxiways during operations.
- Coordinated with other ramp agents to complete tasks in timely manner while avoiding accidents or injuries on ramp area.
- Loaded and unloaded baggage from aircraft cargo compartments efficiently.
- Completed fleet duties including cleaning the cabin, bathrooms, ensuring everything was fully stocked, and emptying out the trash.
- Tracked key performance indicators KPIs to measure team success and identify areas for improvement.
Ramp Agent
GAT
12.2023 - 11.2024
- Company Overview: American Airlines
- Handled baggage including loading and unloading, Marshaling, driving and using equipment in and around the plane
- Certified in aircraft pushback
- Completed fleet duties like cleaning the cabin, bathrooms, ensuring everything was fully stocked, and emptying out the trash.
- Reroute bags if changes occur with the flight schedule
- American Airlines
Education
Highschool Graduate - Engineering
Bel Air High School
06.2020
College Student -
El Paso Community College
Skills
- Bilingual
- Problem solving
- Adaptation skills
- Attention to detail
- Time management
- Safety procedures
- Team leadership
- Regulatory compliance
- Team player
References
- Valerie Hedge, G2 Manager, (205) 639-4249
- Yuki Saclolo, Alaska Station Manager, (872) 985-1034
- Martin Giner, G2 Supervisor, (915) 630-1185
Timeline
Ramp Agent
GAT
12.2023 - 11.2024
Alaska station agent Lead
G2 Secure Staffing
07.2021 - Current
Highschool Graduate - Engineering
Bel Air High School
College Student -
El Paso Community College
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