ISAMAR PAULINO
Charlotte,NC
Summary
Results-driven individual with a solid track record of delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals, and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
1
1
year of professional experience
Work History
Lead Front Desk Agent
Four Point by Sheraton
05.2024 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Greet guests, handle check-ins/check-outs, manage reservations, cash, and deposits
- Enhanced guest satisfaction through efficient service and problem-solving
- Contributed to a smooth front desk operation, resulting in positive guest feedback
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Processed payments from customers for room charges and incidentals.
- Assisted in training new front desk clerks on proper procedures and protocols.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
Medical Receptionist
Internal Medicine
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Performed data entry tasks related to billing and collections procedures.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Medical Assistant
OBGYN
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Registered new patients into practice management software program accurately entering demographic information.
- Prepared treatment rooms for patient examinations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Administered injections, medications and treatments as directed by the physician.
Education
MEDICAL BILLING AND CODING DIPLOMA -
Devry University
Illinois06-2024
MEDICAL ASSISTANT DIPLOMA -
American Institute-Clifton
01.2019
Skills
- Medical terminology
- HIPAA compliance
- Customer service
- Data entry
- EMR/EHR
- Insurance claims
- Bilingual
- Payment collection
- ICD-10
- CPT-10 knowledge
- Microsoft Word
- Microsoft Excel
- Patient scheduling
- Time management
- Effective Problem Resolution
- Fluent in Spanish
- Organization and time management
- Good Telephone Etiquette
- Analytical and critical thinking
- Meeting Leader
Languages
- English, Highly proficient
- Spanish, Highly proficient
Timeline
Lead Front Desk Agent
Four Point by Sheraton
05.2024 - Current
Medical Receptionist
Internal Medicine
Medical Assistant
OBGYN
MEDICAL BILLING AND CODING DIPLOMA -
Devry University
MEDICAL ASSISTANT DIPLOMA -
American Institute-Clifton
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