Kristy Culp
Saint Cloud
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Hilton Garden Inn Hotel
Orlando
03.2025 - 06.2025
- Check in/out guests
- Answer phones
- Make reservations
- Enters advanced deposits
- Check and update guest ledger
- Maintain clean work area
- Restock Mini Market.
- Take and fulfill guests requests.
- Train new Front Desk Employees.
- Help resolve guest issues and concerns.
Front Desk Agent
Aloft Lake Nona
Orlando
10.2023 - 03.2025
- Check in/out guests
- Answer phones
- Make reservations
- Enters advanced deposits
- Check and update guest ledger
- Maintain clean work area
- Restock Mini Market.
- Take and fulfill guests requests.
- Train new Front Desk Employees.
- Help resolve guest issues and concerns.
Front Office Supervisor
Spring Hill Suites
Orlando
07.2021 - 10.2023
- Check in/out guests
- Answer phones
- Make reservations
- Enters advanced deposits
- Check and update guest ledger
- Maintain clean work area
- Restock Mini Market.
- Take and fulfill guests requests.
- Train new Front Desk Employees.
- Help resolve guest issues and concerns.
Front Desk Agent
SpringHill Suites & TownePlace Suites
Orlando
11.2020 - 07.2021
- Check in/out guests
- Answer phones
- Make reservations
- Enters advanced deposits
- Check and update guest ledger
- Maintain clean work area
- Restock Mini Market.
- Take and fulfill guests requests
Receptionist
Lake Nona Animal Clinic
Orlando
08.2020 - 11.2020
- Answered calls
- Scheduled appointments and boarding
- Greeted Patients (and their humans)
- Refilled prescriptions and Arranged follow-up care
- Updated and filed Patient files
- Sold pet food and supplies
- Maintained retail area
- Processed payments and insurance information
Quick Server F & B-Cosmic Ray's Cantina
Walt Disney Parks and Resorts
Orlando
11.2019 - 04.2020
- Serve food and beverage at Cosmic Ray's Cantina
- Maintain a clean and safe work area
- Greet guests and direct them to ordering lines
Quick Server F & B South Carts
Universal Studios
Orlando
09.2019 - 04.2020
- Serve food and beverage at various park carts
- Handle cash
- Maintain a clean and safe work area
- Report low inventory
Senior Receptionist
Sand Lake Animal Clinic
Orlando
08.2001 - 08.2019
- Answered calls
- Scheduled appointments and boarding
- Greeted Patients (and their humans)
- Refilled prescriptions and Arranged follow-up care
- Updated and filed Patient charts
- Sold pet food and supplies
- Maintained retail area and stockroom inventory
- Processed payments and insurance information
- Primary contact for the Walt Disney World K-9 Unit and K-9 Pest Control accounts
Education
Bachelor of Applied Science - Business Administration and Management
Kings College
Wilkes-Barre, PA06.1996
Internship - Hospitality Management
Walt Disney World College Program
Lake Buena Vista, FL05.1995
2 Year College - Restaurant Management
Penn State
Lehman, PA06.1993
Skills
- Organizational skills
- Guest relations
- Computer literacy
- Accounts Receivable
- Word processing
- Hotel experience
- General Ledger Reconciliation
- Cash register
- Front Desk
- Medical office experience
- Office Management
- Account Reconciliation
- Customer Service
- Medical receptionist
- Office experience
- Supervising experience
- General Ledger Accounting
- Cash Handling
- Time management
- Property management
- Balance Sheet Reconciliation
- Retail
- Front desk
- Guest Services
- Communication skills
- Cashiering
- Phone etiquette
- Guest services
- Food Service
- Data entry
- Customer service
- Accounts Payable
- 10 key calculator
- Medical terminology
- Hospitality
Certification
Certified Hospitality Management, 06/23, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Front Desk Agent
Hilton Garden Inn Hotel
03.2025 - 06.2025
Front Desk Agent
Aloft Lake Nona
10.2023 - 03.2025
Front Office Supervisor
Spring Hill Suites
07.2021 - 10.2023
Front Desk Agent
SpringHill Suites & TownePlace Suites
11.2020 - 07.2021
Receptionist
Lake Nona Animal Clinic
08.2020 - 11.2020
Quick Server F & B-Cosmic Ray's Cantina
Walt Disney Parks and Resorts
11.2019 - 04.2020
Quick Server F & B South Carts
Universal Studios
09.2019 - 04.2020
Senior Receptionist
Sand Lake Animal Clinic
08.2001 - 08.2019
Bachelor of Applied Science - Business Administration and Management
Kings College
Internship - Hospitality Management
Walt Disney World College Program
2 Year College - Restaurant Management
Penn State