Deliciana Blair
El Paso,TX
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Aramark
Bryce, UT
07.2025 - 11.2025
- Greeted and checked in guests, ensuring a warm and welcoming experience upon arrival
- Efficiently managed guest reservations, including check-ins, check-outs, and room assignments
- Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction
- Provided accurate information about hotel facilities, services, and local attractions to enhance the guest experience
- Collaborated with housekeeping staff to ensure timely delivery of requested amenities or services to guest rooms
- Maintained a clean and organized front desk area at all times for efficient operations
- Trained new front desk agents on standard operating procedures and customer service best practices
Front Desk
Aramark
Grand Canyon, AZ
07.2024 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Retail Stocker
Delaware North
Grand Canyon Village, AZ
05.2024 - 08.2024
- Unboxing various merchandise including soft goods and hard goods.
- Organized inventory to optimize stock levels and ensure product availability.
- Collaborated with team members to streamline restocking processes, enhancing efficiency.
- Trained new staff on proper stocking procedures and safety protocols.
- Conducted regular audits of stockroom to maintain accuracy and compliance standards.
Rehabilitation Technician
Therapy Consultants
El Paso, TX
08.2023 - 02.2024
- Provides food service to customers. Prepares, cooks and serves food to customers, operates cash register, accepts payment and makes change, cleans work area, and prepares area and balances cash at end of shift.
Customer Service
Classico
El Paso, TX
01.2022 - 09.2023
- Delivered exceptional customer service, leading to repeat bookings and referrals.
- Greeted customers warmly to provide exceptional customer service.
- Increased repeat business through excellent customer service and communication skills.
- Improved team efficiency with thorough training on customer service protocols.
- Trained new hires on customer service policies and procedures.
- Provided exceptional customer service, addressing concerns professionally and empathetically.
- Improved customer service levels with timely and accurate demand forecasts.
Rehabilitation Technician
Therapy Consultants
El Paso, TX
08.2022 - 01.2023
- Monitored patient progress and reported findings to healthcare professionals.
- Assisted in developing personalized rehabilitation programs for diverse patient needs.
- Conducted therapeutic exercises under supervision to enhance patient mobility and strength.
- Educated patients on proper techniques for home-based rehabilitation activities.
- Maintained accurate documentation of patient sessions and progress notes consistently.
Rehabilitation Technician
David L. Carrasco Job Corps Center
El Paso, TX
07.2021 - 07.2022
- Graduate of David L. Carrasco Job Corps Center, I have 9 months of hands on experience as a certified rehabilitation technician. I am able to provide the ability to serve and assist patients. I have the ability to setting up the equipment as needed threw out the day. Also putting away files setting up before the day begins
- Experience/training
Education
High School Diploma -
Andress High School
El Paso, TX08.2019
Skills
- Childhood development
- Organizational skills
- Customer service
- Cash register
- Guest services
- Front desk agent (2 years)
- I am able to adapt to a new environment quickly as well as setting up the equipment as needed threw out the day I have the skill to transfer patents from bed to wheel chair by using the gate belt
- Computer skills
- Communication skills
- Experience with children
- Excellent communication and interpersonal skills
- Strong multitasking and organizational abilities
- Professional appearance and demeanor
- Basic computer and office equipment proficiency
- Patience and problem-solving skills
- Ability to stay calm under pressure
- Behavior management
- Classroom management
- English
- Preschool experience
- Toddler care
- Infant care
- Experience working with students
- HIPAA
- Hospitality services
- Time management
- Guest relations
- Front desk management
- Reservations
- Registration
Accomplishments
- Assisted concierge with special projects, completing tasks ahead of schedule.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Asked by hotel manager to handle concierge duties due to high level of professionalism and attention to detail when that individual was out sick for a week.
Certification
- Certified Phlebotomy Technician
- BLS Certification
- Licensed Physical Therapy Assistant
- First Aid Certification
- Occupational Therapy License
Languages
Bilingual
Spanish
Timeline
Front Desk Agent
Aramark
07.2025 - 11.2025
Front Desk
Aramark
07.2024 - 10.2024
Retail Stocker
Delaware North
05.2024 - 08.2024
Rehabilitation Technician
Therapy Consultants
08.2023 - 02.2024
Rehabilitation Technician
Therapy Consultants
08.2022 - 01.2023
Customer Service
Classico
01.2022 - 09.2023
Rehabilitation Technician
David L. Carrasco Job Corps Center
07.2021 - 07.2022
High School Diploma -
Andress High School