Theresa Conde
IHG Hotels & Resorts
Lehi,UT
1
Certification
11
years of professional experience
Experienced Customer Service Representative with 8+ years of customer service experience in Retail and hospitality.
Excellent communication skills and problem-solving abilities, consistently delivering exceptional customer service and driving customer satisfaction. Proven track record of meeting or exceeding performance targets and resolving customer issues. Highly adaptable to changing priorities and procedures. Recognized for excellent teamwork and collaboration. Committed to providing outstanding service and promoting positive customer experiences. Adept at handling challenging situations with professionalism and empathy. Eager to bring my skills and enthusiasm to contribute to a dynamic company.
Work History
Front Desk Receptionist
8 Months- Managed check-in and check-out processes, ensuring smooth guest arrivals and departures.
- Responded to guest inquiries, resolving issues promptly to enhance customer satisfaction.
- Coordinated room assignments and managed reservations using property management systems.
- Trained new staff on front desk operations and customer service protocols to maintain consistency.
- Collaborated with housekeeping and maintenance teams to address guest needs efficiently.
- Implemented streamlined procedures for handling billing inquiries, improving accuracy in transactions.
- Led initiatives to enhance front desk workflow, reducing wait times for guests during peak hours.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Front Desk Receptionist
3 Years- Front desk receptionist,cash handling,billing,filing customer service,reservation assisting,problems solving,answering phones,relationships with corporate companies and assisting accommodations.
Beauty Advisor
1 Year 7 Months- Customer care,cashier,inventory,appointments and closing procedures
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Processed payments, entering sales in register for prompt customer service.
- Maintained counter and display areas for cleanliness and organization.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
Home Health Aide
1 Year 3 Months- Recorded vital signs and updated patient charts for accurate tracking.
- Provided transportation and appointments management.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Followed nutritional plans to prepare optimal meals.
- Assisted disabled clients to support independence and well-being.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
Nanny
1 Year 1 Month- Providing a safe environment for children,cleaning,cooking and setting up activities.
- Built positive and nurturing environments to support child social and emotional growth.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Engaged with children on age-appropriate level.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Helped children complete homework assignments and school projects.
Cashier Team Lead
2 Years 1 Month- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Quickly and accurately counted drawers at start and end of each shift.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Host
2 Years 1 Month- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Early childhood Ed - Early Childhood Education
Medical Assistant - Medical Assisting
High school diploma
Skills
Customer support
Inventory control
Food safety
Supervising experience
Childhood development
Cashiering
Problem management
Appointment scheduling
Nannying
Home Care
Early Childhood Education
Meal Preparation
Medication Administration
Food Preparation
Cleaning Experience
Teaching
Vital Signs
Customer service
Guest services
Microsoft Office
Guest relations
Computer literacy
POS
Administrative experience
Accounting
Microsoft Outlook
Microsoft Powerpoint
Time management
Certification
CPR/First Aid and Safety
Timeline
Front Desk Receptionist
Marriott Residence Inn
12.2025 - CurrentRead More
Front Desk Receptionist
IHG Hotels & Resorts
08.2023 - CurrentRead More
Beauty Advisor
Ulta
12.2021 - 07.2023Read More
Home Health Aide
DSPD
09.2020 - 12.2021Read More
Nanny
Independent
07.2019 - 08.2020Read More
Cashier Team Lead
Peerless Beauty Supply
05.2017 - 06.2019Read More
Host
Cracker Barrell Old Country Store
04.2015 - 05.2017Read More
Littlerock High School
High school diploma
Read More
Santa Clarita Career College
Medical Assistant from Medical Assisting
Read More
Antelope valley Community College
Early childhood Ed from Early Childhood Education
Read More