CHARMAINE WATERS
Little Rock,AR
Summary
Obtain a position where I can maximize my people-oriented experience, to improve customer experiences using a positive attitude, communication skills and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist/ Leasing Agent
Metropolitan Housing Alliance
Little Rock, AR
01.2024 - 05.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed all tasks in compliance with company policies and procedures.
- Collect payments for deposits and rent. Review applications, verify rental and work history.
Claims Representative
Arkana Laboratories/Robert Half
Little Rock
08.2023 - 10.2023
- Document claim status from different major medical insurance, companies, or Medicare and Medicaid
- Enter status on an excel spreadsheet to have claims refiled, disputed or appealed.
Claims Process Agent
TATA Consulting Services
Little Rock
12.2022 - 10.2023
- Answer inbound calls from policy owners, family members and funeral homes, in regards, to insurance eligibility, payment, claims and benefits
- Research any issues with each component to offer a resolution.
Patient Collections
MedEvolve
Little Rock
09.2021 - 10.2022
- Answer inbound calls or make outbound calls to collect payments on due/past due accounts, update insurance information, refile claims, advise and make payment arrangements for healthcare providers.
Customer Service Representative
Centene Corporation
Little Rock
11.2019 - 09.2021
- Answer inbound calls from providers and members and provide benefits and eligibility and take payments.
Healthcare Advisor
Arkansas Blue Cross and Blue Shield
Little Rock
06.2009 - 01.2019
- Answer inbound calls from members and providers, in regards, to insurance eligibility, payment, claims and benefits
- Research any issues with each component to offer a resolution.
Education
Eudora High School
Eudora, ARPhilander Smith College
Little Rock, ARSkills
- Call Center
- Medical Terminology
- Customer Service Representative
- Medical Records/Filing
- Medical Billing
- Claim Processing
- Medical Collections
- Microsoft Word/Office/Excel
- ICD-10
Administrative support
Researching skills
Telephone etiquette
File management
Cash Handling
State
AR
Zip
72209
City
Little Rock
Timeline
Front Desk Receptionist/ Leasing Agent
Metropolitan Housing Alliance
01.2024 - 05.2024
Claims Representative
Arkana Laboratories/Robert Half
08.2023 - 10.2023
Claims Process Agent
TATA Consulting Services
12.2022 - 10.2023
Patient Collections
MedEvolve
09.2021 - 10.2022
Customer Service Representative
Centene Corporation
11.2019 - 09.2021
Healthcare Advisor
Arkansas Blue Cross and Blue Shield
06.2009 - 01.2019
Eudora High School
Philander Smith College