Faith Platt
North Port
Summary
Demonstrates a strong commitment to client satisfaction through effective appointment scheduling and exceptional customer service in any workplace setting. Known for creating welcoming environments and addressing client needs promptly, resulting in enhanced patient experiences and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Sarasota Institute of plastic surgery
Sarasota
04.2024 - 08.2024
- Welcomed patients and visitors, creating a positive first impression at plastic surgery institute.
- Managed appointment schedules efficiently for surgeons and support staff.
- Responded to phone inquiries with detailed information on services and procedures, enhancing patient understanding.
- Assisted patients with completing forms and verifying insurance information.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Processed payments accurately, ensuring customers received correct receipts and change for a smooth transaction.
- Stopped working here because having my baby soon and it became very hard to continue as I got further along.
Lash Technician
Amazing Lash Studio
Boca Raton
11.2023 - 06.2024
- I worked closely with clients to help them achieve the look they want with lash extensions as well as show them our membership options. As a lash tech I don't believe it's just about simply doing my job but also about connecting with the client and creating a comfortable environment.
- Ensured cleanliness and sanitation of tools and work area.
- Educated clients about lash care and maintenance procedures.
- Collaborated with team members to enhance overall service quality.
- Assisted in training new staff on lash application techniques.
Lash Technician
exquisite beauty
Coral Springs
01.2022 - 01.2023
- Consulted with clients to determine desired lash looks and preferences.
- Educated clients about lash care and maintenance procedures.
- Managed appointment scheduling to optimize client flow.
- Ensured cleanliness and sanitation of tools and work area.
- Maintained inventory of lash supplies and equipment for service readiness.
- Kept records of all services rendered in order to track customer satisfaction levels.
- Networked with local contacts to optimize business opportunities for eyelash business.
Customer service/ cashier/sales associate
Bed Bath & Beyond
01.2017 - 01.2019
- Managed customer service inquiries by answering and directing phone calls, processing returns, monitoring online order status, and printing bridal registries to enhance customer satisfaction.
- Engaged customers at register by ringing up items, promoting offers program, and efficiently bagging items to improve checkout experience.
- Restocked sales floor by recovering items and returning them to proper locations, ensuring a tidy and organized shopping environment.
Education
Associate in Science (AS) - Radiology
Broward College
Keiser, AR03-2026
Vocational - Cosmetology
Palm Beach State College
Lake Worth, FL01-2020
High school diploma -
Homeschooled
Coral Springs, FL05-2017
Skills
- Front desk
- Customer service
- Customer Support
- Customer Care
- Call Center
- Dental receptionist
- Medical receptionist
- Medical office experience
- Patient care
- Administrative experience
- Office experience
- Computer skills
- Organizational skills
- Time management
- HIPAA
- Communication Skills
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- Cosmetology License, 12/01/19, Present
- Driver's License
Assessments
Customer Service Skills, Proficient, 07/01/18
Timeline
Front Desk Receptionist
Sarasota Institute of plastic surgery
04.2024 - 08.2024
Lash Technician
Amazing Lash Studio
11.2023 - 06.2024
Lash Technician
exquisite beauty
01.2022 - 01.2023
Customer service/ cashier/sales associate
Bed Bath & Beyond
01.2017 - 01.2019
Associate in Science (AS) - Radiology
Broward College
Vocational - Cosmetology
Palm Beach State College
High school diploma -
Homeschooled