Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
Timeline
Generic

Jesus Alba

Chicago,IL

Summary

Highly motivated and dedicated high school graduate with hands-on experience in disaster recovery through CNA Insurance and guest representation with Monterrey Security. Adept at managing emergency situations, providing exceptional customer service, and maintaining a calm and professional demeanor under pressure. Strong communicator with excellent problem-solving skills and a proven ability to ensure client satisfaction and safety. Eager to leverage my expertise and dedication in a dynamic and challenging professional environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Tech Infrastructure Analyst

CNA
Chicago, IL
09.2023 - 06.2024
  • Assist infrastructure team in analyzing data and evaluating CNA application landscapes and architecture.
  • Create/review technical disaster recovery and business continuity plans to implement in the event of a man-made or natural disaster
  • Manages the design, implementation, and communication of business continuance and disaster recovery plans and processes that ensure the security and integrity of company data, databases, information systems, and technology.

Young Professional

Genesys Works
Chicago, IL
06.2023 - 08.2023
  • Selected from a pool of 650 Chicago high school students to participate in a rigorous professional skill and Business Technology training program in preparation for a year-long, paid internship
  • Strengthened Business and Tech skills through cohort training sessions and assignments
  • Developed Business Technology skillset, including Canva, Packet Tracer, and Okta

Guest Representative

Monterrey Security
Chicago, IL
11.2022 - 06.2023
  • Provide private security services grounded in established law enforcement and public safety techniques
  • Monitored an arena with 200+ people by performing on-foot patrols
  • Used customer service skills in action when interacting with visitors.

Young Professional

After School Matters
Chicago, IL
06.2020 - 08.2020
  • Enhanced Leadership qualities while gaining experience leading children ages 6-12
  • Learn to create and lead fun games, activities and teach sports with enthusiasm
  • Engaged in recreational activities and various sports while being exposed to a broad range of career opportunities.

Education

Horizon Science Academy
05.2024

Skills

  • Self Sufficiency
  • Leadership
  • Composure and Emotional Control
  • Friendly, Positive Attitude
  • Time Prioritization
  • Disaster Recovery Planning

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Affiliations

  • Concept Youth Scholars Program, Horizon Science Academy, Chicago, IL, 11/2018-5/2024, Improve academic success by preparing students for college, developing strong character, and engaging in community service, Develop strong character by engaging in peer evaluations, Empowered through personal development
  • Cross Country, Horizon Science Academy, Chicago, IL, 08/2021-11/2022, Demonstrated commitment and responsibility towards fellow players and coaches, Oversaw rigorous practice sessions to enhance individual skills and gameplay

Certification

  • Microsoft Office Specialist: PowerPoint Associate (Office 2019)

Timeline

Tech Infrastructure Analyst

CNA
09.2023 - 06.2024

Young Professional

Genesys Works
06.2023 - 08.2023

Guest Representative

Monterrey Security
11.2022 - 06.2023

Young Professional

After School Matters
06.2020 - 08.2020

Horizon Science Academy

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Jesus Alba