Tonya Jenkins
Monroe,LA
Summary
A supervisor with over 15 years of extensive experience as an operations manager who ensures the company's business operations are in line with expectations. A solid history of effective training and monitoring the team members to ensure the success of the organization.
Overview
41
41
years of professional experience
Work History
Preload Operations Supervisor
United Parcel Service, UPS
Monroe, LA
09.2019 - Current
- Supervised package handlers to ensure that packages were loaded onto an appropriate truck.
- Ensure that equipment is functional and that conveyor belts meet company standards.
- I consult with my team daily to discuss issues or concerns and keep the business flow progressing smoothly.
Tax Preparer
Moore’s Tax Service
Monroe, LA
2013.09 - 2022.03
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Completed and filed returns with tax departments at local, state and federal levels.
- Offered clients recommendations to reduce tax liabilities.
- Prepared written responses or tax return amendments to resolve state and federal notices.
- Provided information about available products and services to clients, resulting in increased business opportunities.
Overnight Support Manager
Wal-Mart Supercenter
West Monroe, LA
07.1998 - 03.2020
- Training, mentoring, and coaching 50 employees daily to adhere to company expectations.
- Responsible for maintaining cleanliness in the back room and stocking the floor for daily operations.
- Planning and prioritizing to ensure completion of all assigned tasks.
- Managed scheduling to maintain adequate overnight coverage.
Daycare Director
Moore’s Kiddieland
Monroe, LA
2006.01 - 2012.08
- Recruited, selected and retained high-quality staff to reduce turnover and foster stability.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Recruited, selected and retained quality administrators, teachers and support staff.
- Organized and engaged in recreational activities such as games and puzzles.
Customer Service Manager
Wal-Mart Supercenter
West Monroe, LA
06.2007 - 08.2008
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
Education
Bachelor of Science - Business Administration And Management
American Public University System
Charles Town, WV12.2023
Skills
- Team Building
- Supervision
- Performance under Pressure
- Problem Solving
- Self Sufficiency
Timeline
Preload Operations Supervisor
United Parcel Service, UPS
09.2019 - Current
Tax Preparer
Moore’s Tax Service
2013.09 - 2022.03
Customer Service Manager
Wal-Mart Supercenter
06.2007 - 08.2008
Daycare Director
Moore’s Kiddieland
2006.01 - 2012.08
Overnight Support Manager
Wal-Mart Supercenter
07.1998 - 03.2020
Bachelor of Science - Business Administration And Management
American Public University System
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