Jesus Alba
Chicago,IL
Summary
Highly motivated and dedicated high school graduate with hands-on experience in disaster recovery through CNA Insurance and guest representation with Monterrey Security. Skilled in managing emergencies, providing exceptional customer service, and maintaining a calm and professional demeanor under pressure. Strong communicator with excellent problem-solving skills and a proven ability to ensure client satisfaction and safety. Eager to leverage expertise and dedication in a dynamic and challenging professional environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Warehouse Package Handler
Fed Ex Ground
06.2024 - Current
- Operate in a fast-paced, warehouse environment, ensuring accurate tracking and handling of shipments.
- Sort, load, unload, and distribute packages efficiently to maintain workflow.
- Utilize scanning equipment to verify and confirm package labels for accuracy and proper routing.
Tech Infrastructure Analyst
CNA
09.2023 - 06.2024
- Assist infrastructure team in analyzing data and evaluating CNA application landscapes and architecture.
- Create/review technical disaster recovery and business continuity plans to implement in the event of a man-made or natural disaster.
- Manage the design, implementation, and communication of business continuance and disaster recovery plans and processes that ensure the security and integrity of company data, databases, information systems, and technology.
Young Professional
Genesys Works
06.2023 - 08.2023
- Selected from a pool of 650 Chicago high school students to participate in a rigorous professional skill and Business Technology training program in preparation for a year-long, paid internship.
- Strengthened Business and Tech skills through cohort training sessions and assignments.
- Developed Business Technology skillset, including Canva, Packet Tracer, and Okta.
Guest Representative
Monterrey Security
11.2022 - 06.2023
- Provide private security services grounded in established law enforcement and public safety techniques.
- Monitored an arena with 200+ people by performing on-foot patrols.
- Used customer service skills in action when interacting with visitors.
Young Professional
After School Matters
06.2020 - 08.2020
- Enhanced Leadership qualities while gaining experience leading children ages 6-12.
- Learn to create and lead fun games, activities and teach sports with enthusiasm.
- Engaged in recreational activities and various sports while being exposed to a broad range of career opportunities.
Education
Bachelor of Arts - Criminology
05-2028
- Future Forward Scholarship Recipient
Skills
- Self Sufficiency
- Leadership
- Composure and Emotional Control
- Friendly, Positive Attitude
- Time Prioritization
- Disaster Recovery Planning
- Sorting packages
Certification
- Microsoft Office Specialist: PowerPoint Associate (Office 2019)
Timeline
Warehouse Package Handler - Fed Ex Ground
06.2024 - Current
Tech Infrastructure Analyst - CNA
09.2023 - 06.2024
Young Professional - Genesys Works
06.2023 - 08.2023
Guest Representative - Monterrey Security
11.2022 - 06.2023
Young Professional - After School Matters
06.2020 - 08.2020
- Microsoft Office Specialist: PowerPoint Associate (Office 2019)
DePaul University - Bachelor of Arts, Criminology
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