Jesus Arvizu
Tempe,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
SF Billing Specialist
State Farm
11.2022 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
- Routed business correspondence, documents, and messages to correct departments and staff members.
ECC Acquisition Specialist
State Farm
02.2022 - 10.2022
- Generated quotes and proposals for clients to match individual needs.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Developed sales strategies to increase sales of insurance policies.
ECC Retention 1 Specialist
State Farm
03.2020 - 01.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Bachelor of Arts - Mass Communications And Media Studies
Arizona State University
Tempe, AZ12.2023
Skills
- Media Communications
- Social Media Engagement
- Web Content Creation
- Social Media Monitoring
- Report Writing
- Creative Strategies
- Adobe Systems Creative Cloud
Certification
Google Analytics
Google Marketing Platform
Google Ads
Timeline
SF Billing Specialist
State Farm
11.2022 - Current
ECC Acquisition Specialist
State Farm
02.2022 - 10.2022
ECC Retention 1 Specialist
State Farm
03.2020 - 01.2022
Bachelor of Arts - Mass Communications And Media Studies
Arizona State University