Jesus Barajas

● Innovated processing guides to help mentor and onboard any new Government Processing Specialist

● Successfully able to pivot to the needs of the business at any time

● Multi-tasked workload to maintain multiple territories/regions in SLA

● Mentored Seller and Processors to better understand Medicare document requirements

● Identified authorization denial trends, and improved processes to mitigate denials would would affect claims.

• Electronically reviews physician charts, labs, and notes to receive insurance approval
• Partners with physicians by phone and email to appeal rejected submissions for prior authorizations
• Advocates for our patients’ needs by building relationships with physicians and insurance companies
• Interim point of contact when leadership unavailable

• Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
• Resolved guest complaints and discrepancies in prompt and courteous manner.
• Lead a team to meet sale and service goals by assisting guest and opening red card accounts
• Developed team members to resolve guest concern in a positive and helpful manner
• Balanced and counted cash drawer and safe and made daily bank deposits