Jesus Barrera
San Benito
Summary
Results-driven Quality Assurance Auditor at Advanced Call Center Technologies, skilled in quality auditing and customer engagement. Enhanced service processes, leading to improved quality outcomes. Demonstrated strong verbal communication and critical thinking abilities while collaborating with teams to resolve customer inquiries efficiently. Committed to achieving high customer satisfaction metrics.
Overview
6
6
years of professional experience
Work History
Quality Assurance Auditor
Advanced Call Center Technologies
Harlingen
10.2023 - 05.2025
- Performed supplier audits.
- Conducted weekly quality audits on Bank Of America Home Loan production.
- Resulted in improved quality outcomes.
- Collaborated with production managers.
- Assisted customers with inquiries and resolved issues efficiently.
- Educated customers on product features and service options.
- Collaborated with team members to improve service processes.
- Answered customer inquiries and provided accurate information regarding products and services.
SPI Beach service
Courtyard by Marriott South Padre Island
South Padre Island
01.2022 - 10.2023
- Interacted with visitors from diverse backgrounds.
- Improved visitor comfort.
- Maintained composure during challenging visitor interactions.
- Upsold available amenities.
- Promoted new beach services.
- Assisted in organizing family-friendly activities.
Cashier
Wingstop
Los Fresnos
02.2021 - 01.2022
- Maintained knowledge of store policies and promotions.
- Enhanced team efficiency.
- Educated customers.
- Handled crowd control during high-traffic events.
- Trained new hires in customer service standards.
- Collaborated with management.
HVACR Technician
Coastal repair heating and cooling
Los Fresnos
03.2019 - 09.2021
- Successfully installed ductwork for new constructions.
- Ensured minimal disruption to services.
- Sourced high-performance equipment.
- Reduced leaks and hazardous material.
- Adhered to environmental guidelines.
- Installed energy-efficient HVAC systems.
Education
High School -
Los Fresnos High School
Los Fresnos, TX05.2023
Skills
- Customer satisfaction metrics
- Inbound and outbound call management
- Verbal and written communication skills
- Team leadership and mentoring
- Critical thinking
- Team collaboration
- Quality auditing
- Customer engagement
Languages
English
Professional
Spanish
Professional
Timeline
Quality Assurance Auditor
Advanced Call Center Technologies
10.2023 - 05.2025
SPI Beach service
Courtyard by Marriott South Padre Island
01.2022 - 10.2023
Cashier
Wingstop
02.2021 - 01.2022
HVACR Technician
Coastal repair heating and cooling
03.2019 - 09.2021
High School -
Los Fresnos High School
Similar Profiles
Eryca KillebrewEryca Killebrew
Customer Service Representative at Advanced Call Center Technologies LLCCustomer Service Representative at Advanced Call Center Technologies LLC
Lexa MoralesLexa Morales
Call Center Representative at Advanced Call Center Technologies, ACTCall Center Representative at Advanced Call Center Technologies, ACT
Arianna KreutzerArianna Kreutzer
Call Center Representative at Advanced Call Center Technologies LLCCall Center Representative at Advanced Call Center Technologies LLC
Kassandra GreerKassandra Greer
Business Consultant at Advanced Call Center Technologies LLCBusiness Consultant at Advanced Call Center Technologies LLC
Robert RiosRobert Rios
Teacher's Assistant at Homer Hanna High SchoolTeacher's Assistant at Homer Hanna High School