Jesus Barroso
Las Vegas,NV
Summary
Adept at enhancing guest experiences and exceeding sales targets, my tenure at Resorts World Las Vegas honed my exceptional communication and upselling skills. Trained in first aid and CPR, I'm a team player who thrives under pressure, ensuring cleanliness and safety. My flexible approach and dedication to training new staff set me apart, driving repeat business and fostering positive guest relations. I've been trained by Forbes numerous times so I'm sure to hold myself to Forbes standards.
Overview
4
4
years of professional experience
Work History
Lead Cabana Host
Resorts World Las Vegas
12.2022 - Current
- Provided personalized attention to each guest, leading to an enhanced overall experience during their stay.
- Managed inventory control to guarantee adequate supplies were always available for guest use.
- Increased repeat business with exceptional customer service, creating lasting relationships with guests.
- Coordinated poolside activities such as games or entertainment options that added value to the overall guest experience while staying at the resort.
- Straighten up anything I could find to ensure a luxurious stay.
- I would also walk our VIP guests to their designated locations and gave tours to see if they would enjoy a different option for seating.
- Exceeded sales targets by upselling food and beverage offerings effectively without being overly pushy or intrusive.
- Trained new Cabana Hosts and love to set them up for success and I put great effort into training and everything I do.
Deli Clerk
McCalisters Deli
11.2021 - 09.2022
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Sales Associate
Zumiez
11.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Lifeguard
Desert Lifeguard Management
06.2021 - 11.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Help Cabana Hosts clean and maintain healthy workspace.
Cashier
Red Onion Burgers
07.2020 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Fresno High School
Fresno, CALearn 4 Life- Crescent View
Fresno, CASkills
- Team player mentality
- Exceptional communication
- Cleanliness standards
- Flexible schedule availability
- Ability to work hard under pressure
- Never cutting corners
Timeline
Lead Cabana Host
Resorts World Las Vegas
12.2022 - Current
Deli Clerk
McCalisters Deli
11.2021 - 09.2022
Sales Associate
Zumiez
11.2021 - 02.2022
Lifeguard
Desert Lifeguard Management
06.2021 - 11.2021
Cashier
Red Onion Burgers
07.2020 - 03.2021
Fresno High School
Learn 4 Life- Crescent View