Jesus Brioso
Tampa,FL
Summary
Highly skilled in managing network and computer systems, with proven background in troubleshooting, software installation, and maintaining IT infrastructure. Known for strong problem-solving capabilities and ability to optimize system performance for enhanced operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Desk Analyst II
Rooms To Go
Seffner, USA
05.2025 - Current
- Provide advanced technical support for escalated incidents, resolving complex issues involving hardware, software, networking, authentication, and enterprise applications.
- Perform system-level troubleshooting across Windows, Active Directory, and networked environments, ensuring minimal downtime and high service availability.
- Monitor infrastructure alerts and events, proactively identifying issues and improving incident response efficiency across the organization.
- Mentor Level 1 Analysts by guiding troubleshooting approaches, sharing best practices, and improving team-wide technical capability.
- Collaborate with vendors and internal IT teams to resolve issues affecting third-party systems, integrations, and enterprise services.
- Configure user accounts and managed permissions for system access.
- Implement security measures to protect data integrity and system access.
Service Desk Analyst I
Rooms To Go
Seffner, USA
09.2024 - 05.2025
- Delivered first-level support for hardware, software, and network issues, ensuring timely resolution and strong customer satisfaction.
- Conducted remote diagnostics and troubleshooting with enterprise tools to efficiently resolve user issues, enhancing user experience.
- Oversaw incident documentation and ticket workflows, maintaining accurate records and ensuring consistent compliance with SLAs.
- Executed Active Directory tasks, including password resets and account unlocks, to support user access and security needs.
Sales Associate
Lowe’s Home Improvement
Brandon, USA
02.2024 - 09.2024
- Identified customer needs, recommended products, and provided personalized solutions to enhance satisfaction.
- Resolved customer concerns to ensure positive shopping experience and build customer loyalty.
- Maintained strong product knowledge to effectively communicate features, benefits, and promotions.
- Collaborated with team members to achieve store goals and streamline daily operations.
Education
Bachelor’s degree - business administration
Universidad tecnologica de santiago (utesa)
01-2021
Skills
- Remote Support and Enterprise Tools
- User and group management
- Windows OS and Active Directory
- Linux Command Line Administration
- Hardware and Software troubleshooting
- Network troubleshooting
- Information Security
- Microsoft Azure and Intune
- Firewall configuration
- Basic Bash Scripting
- LVM Management
- Skilled with redhat servers
- Linux
Certification
- CompTIA Security+
- Red Hat Certified System Administrator
- Microsoft Azure Fundamentals
Systems And Tools
- ServiceNow
- Microsoft Azure
- Microsoft Intune
- Multi-Factor Authentication (MFA)
- Orion SolarWinds
- Citrix Cloud
Timeline
Service Desk Analyst II
Rooms To Go
05.2025 - Current
Service Desk Analyst I
Rooms To Go
09.2024 - 05.2025
Sales Associate
Lowe’s Home Improvement
02.2024 - 09.2024
Bachelor’s degree - business administration
Universidad tecnologica de santiago (utesa)