Well-qualified Language Analyst bringing +5 years of experience working in diverse environments. Detail-oriented and driven with excellent analytical, communication and organizational abilities. Background as Intelligence Analyst for US Navy, 8 years of experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Spanish Teacher
Northside ISD
San Antonio, TX
05.2023 - Current
Used written exercises to test and develop reading and writing foreign languages.
Boosted student engagement with interactive activities that incorporated authentic materials from Spanish-speaking countries.
Enhanced cultural awareness in students by incorporating Spanish customs, traditions, and history into lessons.
Contributed to curriculum development, ensuring alignment with state standards and incorporation of best practices in foreign language instruction.
Spoke to students in non-native language to challenge students and introduce students to non-native speaking environments.
Conducted foreign language exams to determine fluency and comprehension.
Customer Success Manager
The Anchor Agency, LLC
04.2021 - 05.2023
Performed a wide range of tasks to ensure customer satisfaction.
Answered customer requests with friendly, knowledgeable service and support.
Drove customer escalations to resolution by engaging directly with customers.
Provided friendly, knowledgeable service and support in response to customer requests.
Prepared cost estimates by studying customer documents and consulting with project managers.
Oversaw training and mentoring of new team members in order to increase productivity, accuracy, and customer service.
Recommended product changes, improvements, or deletions based on customer feedback.
Gained customer acceptance by demonstrating cost savings and operational improvements.
Intelligence Analyst
US Navy
San Antonio, Texas
11.2018 - 04.2021
Supported decision-makers by providing timely, accurate, and relevant assessments of emerging threats.
Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
Used new and advanced tools and techniques to address complex challenges in the intelligence cycle, with a focus on big data analytics and data visualization.
Gathered key information for national strategic and tactical decision-makers by analyzing, translating, and transcribing intelligence materials into English.
Received training in combat, life-saving techniques, and physical examinations.
Gained insight into the intentions of intelligence targets by combining data from various sources.
Conducted intelligence target research in order to better understand the relationship between geopolitical and US Navy mission objectives.
Served as a mentor to young sailors in order to align performance with core Navy values and encourage personal and professional growth.
Combed through files, records, and other documents in order to gather key data that would help me respond to development requests.
Was in charge of gathering, reviewing, and disseminating intelligence information obtained from human, electronic, and counter-intelligence sources.
Collaborated with the National Security Agency (NSA) and other security analysts to conduct intelligence research and report findings to the appropriate personnel.
Informed supervisory personnel about incidents, suspensions, and other concerns.
Gathered, reviewed, and processed intelligence information for senior personnel.
Developed practical intelligence products to aid field operations.
Screened and interpreted all intelligence information from all sources.
Gathered information on the enemy's strengths, troop movements, and group activities.
Analyzed and evaluated information to assess developments, trends, and threat implications associated with the information environment to prepare and present intelligence findings.
Prepared briefings and intelligence presentations for Flag Offices.
Assessed terrain and took notes on topography.
Contributed to doctrine and policy of intelligence operations.
Logged and filed classified documents within SCIF.
Investigated and resolved issues with data flow integrity into classified databases.
Maps and map overlays were used to determine elevation and grid azimuths.
Compiled intelligence reports based on multiple sources.
Intelligence Analyst
US Navy
Djibouti, Djibouti Africa
08.2017 - 11.2018
Supported decision-makers by providing timely, accurate, and relevant assessments of emerging threats.
Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
Used new and advanced tools and techniques to address complex challenges in the intelligence cycle, with a focus on big data analytics and data visualization.
Gathered key information for national strategic and tactical decision-makers by analyzing, translating, and transcribing intelligence materials into English.
Received training in combat, life-saving techniques, and physical examinations.
Gained insight into the intentions of intelligence targets by combining data from various sources.
Conducted intelligence target research in order to better understand the relationship between geopolitical and US Navy mission objectives.
Served as a mentor to young sailors in order to align performance with core Navy values and encourage personal and professional growth.
Combed through files, records, and other documents in order to gather key data that would help me respond to development requests.
Was in charge of gathering, reviewing, and disseminating intelligence information obtained from human, electronic, and counter-intelligence sources.
Collaborated with the National Security Agency (NSA) and other security analysts to conduct intelligence research and report findings to the appropriate personnel.
Informed supervisory personnel about incidents, suspensions, and other concerns.
Gathered, reviewed, and processed intelligence information for senior personnel.
Developed practical intelligence products to aid field operations.
Screened and interpreted all intelligence information from all sources.
Gathered information on the enemy's strengths, troop movements, and group activities.
Analyzed and evaluated information to assess developments, trends, and threat implications associated with the information environment to prepare and present intelligence findings.
Prepared briefings and intelligence presentations for Flag Offices.
Assessed the terrain and took notes on the topography.
Contributed to the doctrine and policy of intelligence operations.
Logged and filed classified documents within SCIF.
Investigated and resolved issues with data flow integrity into classified databases.
Maps and map overlays were used to determine elevation and grid azimuths.
Compiled intelligence reports based on multiple sources.
Acted as a liaison between the Watch floor and J2, informing officers of developing situations that could jeopardize mission readiness and promoting enlisted personnel's well-being and morale.
Maintained complete accountability during the redeployment of all sensitive items and communication equipment.
Was recognized by CO, XO for delivering exceptional results, which led to increased authority over peers.
Intelligence Analyst
US Navy
Fort Worth, Texas
05.2014 - 08.2017
Supported decision-makers by providing timely, accurate, and relevant assessments of emerging threats.
Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
Gathered key information for national strategic and tactical decision-makers by analyzing, translating, and transcribing intelligence materials into English.
Received training in combat, life-saving techniques, and physical examinations.
Gained insight into the intentions of intelligence targets by combining data from various sources.
Conducted intelligence target research in order to better understand the relationship between geopolitical and US Navy mission objectives.
Served as mentor to young sailors in order to align performance with core Navy values and encourage personal and professional growth.
Combed through files, records, and other documents in order to gather key data that would help me respond to development requests.
Was in charge of gathering, reviewing, and disseminating intelligence information obtained from human, electronic, and counter-intelligence sources.
Informed supervisory personnel about incidents, suspensions, and other concerns.
Gathered, reviewed, and processed intelligence information for senior personnel.
Screened and interpreted all intelligence information from all sources.
Gathered information on the enemy's strengths, troop movements, and group activities.
Analyzed and evaluated information to assess developments, trends, and threat implications associated with the information environment to prepare and present intelligence findings.
Prepared briefings and intelligence presentations for Flag Offices.
Assessed terrain and took notes on topography.
Contributed to doctrine and policy of intelligence operations.
Logged and filed classified documents within SCIF.
Investigated and resolved issues with data flow integrity into classified databases.
Maps and map overlays were used to determine elevation and grid azimuths.
Compiled intelligence reports based on multiple sources.
Navy Recruit
US Navy
Chicago, IL
04.2013 - 05.2014
Used new and advanced tools and techniques to address complex challenges in the intelligence cycle, with a focus on big data analytics and data visualization.
Received training in combat, life-saving techniques, and physical examinations.
Gained insight into the intentions of intelligence targets by combining data from various sources.
Conducted intelligence target research in order to better understand the relationship between geopolitical and US Navy mission objectives.
Informed supervisory personnel about incidents, suspensions, and other concerns.
Gathered, reviewed, and processed intelligence information for senior personnel.
Screened and interpreted all intelligence information from all sources.
Gathered information on the enemy's strengths, troop movements, and group activities.
Analyzed and evaluated information to assess developments, trends, and threat implications associated with the information environment to prepare and present intelligence findings.
Contributed to the doctrine and policy of intelligence operations.
Logged and filed classified documents within SCIF.
Investigated and resolved issues with data flow integrity into classified databases.
Compiled intelligence reports based on multiple sources.
Was recognized by CO, XO for delivering exceptional results, which led to increased authority over peers.
Education
Bachelor of Arts - Spanish Translation and Interpreting
The University of Texas at San Antonio
San Antonio, TX
01.2021
Skills
Producing reports
Verbal, interpersonal, and written communication
Intelligence cycle
Language Teaching
Translation/Transcription
Interpretation
Critical Thinking
Fluent (Speaking/Reading/Writing) in English/Spanish
Intercultural mediation
Cross-cultural communication
Certification
Legal Interpreting
Healthcare Interpreting
Certified Spanish Teacher
Awards
Earned the Navy Joint Service Achievement Medal in 2018.
Earned the Navy Joint Meritorious Unit Award Medal in 2016.
Awarded the Overseas Service Ribbon in 2018.
Languages
Spanish
Native or Bilingual
Timeline
Spanish Teacher
Northside ISD
05.2023 - Current
Customer Success Manager
The Anchor Agency, LLC
04.2021 - 05.2023
Intelligence Analyst
US Navy
11.2018 - 04.2021
Intelligence Analyst
US Navy
08.2017 - 11.2018
Intelligence Analyst
US Navy
05.2014 - 08.2017
Navy Recruit
US Navy
04.2013 - 05.2014
Bachelor of Arts - Spanish Translation and Interpreting