Jesus Camacho
North Lauderdale,FL
Summary
Trusted Computer Technician skilled at safeguarding business continuity by maintaining maximum performance and reliability of owned assets. Provides consistent repair and replacement services. The proponent of impactful preventive maintenance and responsive corrective measures. Enthusiastic Computer Technician proudly offering over 5 years of experience in upgrading systems, installing network components, and providing informal software demonstrations. An enthusiastic employee with knowledge in email account setup. Skilled in task prioritization, exemplary customer service, and troubleshooting. A thorough Service Technician utilizes in-depth knowledge of troubleshooting and repair. Talented at handling multiple work orders with efficiency and focus on quality. Excellent work ethic and continuous drive to acquire new service and repair skills.
Overview
8
8
years of professional experience
Work History
Associate Support Engineer
Baptist Health Hospital
Coral Gables, FL
04.2023 - Current
- Supported customers with technical inquiries across various contact methods.
- Assisted customers with troubleshooting complex technical issues related to software products.
- Conducted studies on emerging technologies
- Handled inquiries efficiently to enhance satisfaction
- Trained users on how to utilize products effectively and efficiently.
- Identified root cause of problems in order to provide effective solutions.
- Deployed new versions of software applications after rigorous testing.
- Documented all processes related to installation and configuration of hardware and software components.
- Coordinated with vendors and suppliers to resolve hardware and software issues.
- Diagnosed and resolved technical issues for clients in a timely manner, ensuring minimal downtime.
- Provided remote troubleshooting and support for software and hardware problems.
Computer Technician
ADAT Corp
Every Where, FL
03.2017 - 04.2023
- Trained users to operate and manage hardware and software.
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Configured computers to network drivers and connected to printers and other peripheral equipment.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Consulted via telephone to understand user problems, run through testing scripts, and ask probing questions to locate root causes.
- Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
Printer Technician
Complete Office corporate
Sunrise, Florida
10.2019 - 07.2022
- Performed diagnostics, isolated problems, and fixed electronic hardware components by testing and exchanging to ensure functionality.
- Applied corrective hardware solutions as problems arose and provided end-user training to enhance operations.
- Evaluated interfaces between hardware and software, testing performance requirements.
- Constructed, installed, and tested customized configurations based on numerous platforms and operating systems.
Cell Phone Repair Technician
Phone and Pad
Miami Gardens, FL
04.2019 - 10.2019
- Removed damaged components, assessed faults, and repaired or replaced with new parts.
- Performed complete phone erasures and factory resets, debugged problems, and refurbished devices.
- Completed new OS installations on phones, tablets, and laptops.
- Checked cell phones for signs of fraud and compatibility with refurbishment.
- Installed, set up, and repaired devices and system components.
Education
Bachelor of Science - Cyber Security
Broward College
Fort Lauderdale, FL05-2025
Associate of Science - Information Technology
Broward College
Fort Lauderdale, FL12.2022
High School Diploma -
Coral Springs High School
Coral Springs, FL06.2016
Skills
- Help desk assistance
- Software feature demonstrations
- Issue diagnosis and resolution
- System upgrades
- Application software testing
- Computer configurations
- Troubleshooting and analysis
- Computer component troubleshooting
- Printers component troubleshooting
- Hand tool expertise
- Network component troubleshooting
- Testing and analysis
Languages
Spanish
Native/ Bilingual
English
Full Professional
Accomplishments
- Consistently maintained high customer satisfaction ratings.
Timeline
Associate Support Engineer
Baptist Health Hospital
04.2023 - Current
Printer Technician
Complete Office corporate
10.2019 - 07.2022
Cell Phone Repair Technician
Phone and Pad
04.2019 - 10.2019
Computer Technician
ADAT Corp
03.2017 - 04.2023
Associate of Science - Information Technology
Broward College
High School Diploma -
Coral Springs High School
Bachelor of Science - Cyber Security
Broward College
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