Jesus Coronel
Victorville,CA
Summary
- Experienced technical support professional with 20+ years in product testing, troubleshooting, and engineering support for commercial cooking equipment, with a strong record of resolving complex customer and product issues.
Overview
14
14
years of professional experience
Work History
Technical Support Lead
Electrolux Professional Group
Eastvale, CA
01.2026 - Current
- Furnish advanced technical assistance to customers, sales, and consultants, including troubleshooting, field installation support, start-up supervision, and equipment recommendations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provide support to engineering, assembly lines, fabrication (break operators), and welders.
- Provide support to service technicians, field service managers, warranty administration, and technical support teams.
- Provide programming for the fabrication of parts for Mazak laser machines.
- Draw, revise, and re-draw of fabrication parts, spare parts, and wiring schematics.
- Assign, maintain, and update spare parts and fabricated parts to the parts price list.
Service, Parts, Tech Support & Engineering
Royal Range
Eastvale
11.2012 - 12.2025
- Assist engineering in product development, design, and functions.
- Performed R&D to support new design projects.
- Assembled prototypes of newly designed projects and performed in-house testing.
- Led the resolution of complex engineering problems, applying advanced technical knowledge.
- Prepared and participated in project design reviews.
- Provided support to certification bodies (CSA/Intertek) including traveling to laboratories for onsite assistance in certification of new product design.
- Recommended design modifications to eliminate warranty service issues.
- Collaborated with distributors on product issues and service updates.
- Resolved escalated customer inquiries in a timely manner while maintaining high levels of professionalism.
- Managed and provided technical support to internal and external customers.
- Made technical suggestions regarding modifications to documentation, product performance, and failure analysis.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assisted sales team by providing technical advice when needed regarding products or services.
- Participated in trade shows as a representative of the company's Service / Engineering department.
Education
Some College (No Degree) -
Rio Hondo College
Whittier, CASkills
- Proficient knowledge of Autodesk Inventor, including AutoCAD and Radan programming
- Strong computer proficiency and ticketing system experience
- Excellent verbal and written communication skills
- Strong leadership and organizational skills
- Advanced problem-solving abilities
- High attention to detail
- Working knowledge of commercial foodservice equipment
- Technical troubleshooting
- Product testing
- Wiring schematics
- Conflict resolution
- Warranty administration
- Microsoft Windows and Office
- Bilingual in Spanish and English
Timeline
Technical Support Lead
Electrolux Professional Group
01.2026 - Current
Service, Parts, Tech Support & Engineering
Royal Range
11.2012 - 12.2025
Some College (No Degree) -
Rio Hondo College