Ruben Herrada
San Antonio,TX
Summary
Tech-savvy successful at overseeing administrative teams and supporting business activities with skilled, knowledgeable leadership. Authorized to work in the US for any employer
Overview
1
1
Certification
13
13
years of professional experience
Work History
BAS Controls Monitor Technician
HHS Government Services
San Antonio, TX
06.2025 - Current
- Monitored real-time alarms and system dashboards using JCI Metasys and related platforms to ensure operational integrity. Identified, assessed, and responded to alarms for HVAC systems, electrical distribution, water systems, and environmental controls, ensuring system reliability. Tracked alarm events for temperature, humidity, airflow, vibration, pressure, and ultrasonic anomalies to maintain optimal environmental conditions. Follow established escalation procedures for alarms that cannot be resolved immediately.
Plumbers Helper
ACH Plumbing
San Antonio, TX
06.2022 - Current
- Assisted Master Plumber with plumbing installations and repairs, including replacing faucet washers and toilet wax rings to ensure proper system functionality. Measured and cut pipes accurately to meet project specifications.
- Collaborated with plumbers to install and repair various plumbing systems and fixtures at residential and commercial sites.
- Organized job sites by collecting essential tools and materials for efficient plumbing operations.
- Kept work areas clean and organized to uphold safety standards and promote a productive environment.
Parts Customer Care Representative
Crown Lift Trucks
San Antonio, TX
07.2023 - 06.2025
- Assisted customers with inquiries regarding lift truck services and products.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed orders and tracked shipments for timely delivery of equipment.
- Identified parts, prepared estimates, and managed sales processes.
Warranty Administrator
Romco Equipment Company, LLC
San Antonio, TX
05.2022 - 06.2023
- Processed warranty claims for equipment repairs and replacements.
- Communicated customer repair status throughout repair process, ensuring transparency and customer satisfaction. Reviewed technician repair notes and translated to customer invoice, facilitating accurate billing and understanding. Submitted warranty claims with complete documentation per manufacturer requirements, ensuring compliance and timely processing.
- Reviewed warranty documentation for compliance and accuracy.
- Coordinated communication between customers and service teams.
Parts Counter Sales
ASCO Equipment
San Antonio, TX
02.2022 - 05.2022
- Identified necessary parts, extended estimates, and managed selling, receiving, and delivery of parts and accessories to enhance customer satisfaction. Provided in-store customer service, stocked merchandise, and executed parts warehouse responsibilities to maintain inventory efficiency.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Staffing Manager
XL PRO STAFFING AND CONSULTING
San Antonio, TX
06.2021 - 01.2022
- Managed recruitment processes to fulfill client staffing needs effectively.
- Ensured staff coverage aligned with client demand. Recruited, hired, and trained warehouse personnel to support operational needs.
- Collaborated with clients to understand workforce requirements and goals.
- Developed training programs to enhance employee skills and performance.
Assistant Service Manager
Siddons Martin Emergency Group
Kirby, TX
02.2016 - 04.2021
- Assisted in managing service operations for emergency response vehicles.
- Coordinated maintenance schedules for fleet equipment and tools.
- Developed training materials for service staff on equipment usage.
- Enforced company policies while supervising and directing service staff to maintain operational standards. Direct interaction with customers, service staff and sales staff. Maintain clean and safe facilities including offices. Always maintain a neat and professional personal appearance. Understanding of business financials and goals. Follow company processes and procedures. Initiate and participate in morning meetings with service staff to plan the day. Followed up with customers during and after service delivery to confirm satisfaction and provide necessary information. Prepare work orders and estimates, quote repairs to customers, and coordinate workflow within shop. Oversaw inventory management processes to ensure accurate stock levels., parts pricing and procurement, stock orders, data entry of parts and labor services. Assumed the role of Service Manager during absence. Maintain accurate and legible reports and paperwork. Notice and report potential problem areas to management before they arise.
Parts Specialist
Romco Equipment Company, LLC
San Antonio, TX
01.2015 - 03.2016
- Assisted customers in identifying and selecting appropriate parts for their equipment needs.
- Identified required parts and accessories, provided estimates, and facilitated sales and delivery.
- Managed parts inventory and ensured accurate stock levels for equipment service.
- Coordinated with suppliers to order necessary parts and maintain timely deliveries.
Parts Counter Person
Siddons Martin Emergency Group
Kirby, TX
12.2013 - 01.2015
- Assisted customers in identifying and sourcing necessary parts for repairs.
- Managed parts inventory and ensured accurate stock levels for emergency equipment.
- Processed orders efficiently through the company’s inventory management system.
- Received and verified parts, labeled and stored them in an organized manner, ensuring accurate documentation and security in the parts room.
Education
College - Information Technology - Cybersecurity Specialists
St Philip's College
San Antonio, TX12-2026
Skills
- Building automation systems
- AutoCAD (2 years)
- Autodesk Inventor (2 years)
- Autodesk software
- Technical documentation
- Overhead Crane operator
- Shipping & receiving (10 years)
- Stocking
- Management
- Supervising experience
- Customer service
- Bilingual/Spanish
- MS Word
- Radan 07/ Radan 09R
- SAP Concur
- SAP Fieldglass
Personal Information
- Title: Assistant Service Manager
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
Forklift Certification
July 2023 to Present, Driver's License, Pallet Jack Certification
Languages
Spanish - Fluent
Timeline
BAS Controls Monitor Technician
HHS Government Services
06.2025 - Current
Parts Customer Care Representative
Crown Lift Trucks
07.2023 - 06.2025
Plumbers Helper
ACH Plumbing
06.2022 - Current
Warranty Administrator
Romco Equipment Company, LLC
05.2022 - 06.2023
Parts Counter Sales
ASCO Equipment
02.2022 - 05.2022
Staffing Manager
XL PRO STAFFING AND CONSULTING
06.2021 - 01.2022
Assistant Service Manager
Siddons Martin Emergency Group
02.2016 - 04.2021
Parts Specialist
Romco Equipment Company, LLC
01.2015 - 03.2016
Parts Counter Person
Siddons Martin Emergency Group
12.2013 - 01.2015
College - Information Technology - Cybersecurity Specialists
St Philip's College