Jesus Cortez
Buda,TX
Summary
Experienced Senior Client Advisor recognized for driving sales performance, developing high-performing teams, and delivering exceptional client experiences within luxury retail. Combines strong leadership, business acumen, and a client-focused approach to support store operations, increase client retention, and contribute to overall store success.
Overview
7
7
years of professional experience
Work History
Senior Client Advisor
Yves Saint Laurent
San Marcos, TX
02.2023 - Current
- Drove sales performance and exceeded KPIs through client-centric, high-touch approach on sales floor.
- Provide real-time coaching and mentorship, elevating selling behaviors and client engagement on the floor.
- Partnered with leadership to execute business strategies, leveraging performance insights to enhance client engagement and conversion rates.
- Provided real-time coaching and mentorship, reinforcing selling behaviors that aligned with brand heritage and luxury standards.
- Cultivate and manage a strong client book through proactive outreach and long-term relationship building.
- Support visual merchandising, inventory management, and uphold store presentation in line with brand standards and identity.
Client Advisor
Burberry
San Marcos, TX
08.2021 - 02.2023
- Elevated client service by addressing individual needs and expectations, exceeding personal and store sales goals.
- Cultivated new client relationships while nurturing existing clientele for sustained loyalty.
Assistant Store Manager
Aeropostale
San Marcos, TX
08.2020 - 08.2021
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Coached and developed store associates through formal and informal interactions to have in-store promotions.
- Created staff work schedules and delegated specific duties to optimize team performance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implement new strategies to help increase personal and store goals.
Sales Lead Manager
Aeropostale
Laredo, TX
05.2019 - 08.2020
- Oversaw sales floor operations, ensuring associates delivered customer service and maintained store cleanliness and presentation.
Education
Associate of Arts - Social Work
Texas State University
San Marcos05.2024
Associate of Arts - Social Work
Laredo College
Laredo, TX05.2020
Skills
Clienteling and relationship building
Customer retention and loyalty
Floor leadership and coaching
Team development
Luxury brand representation
Visual merchandising
KPI tracking and sales reporting
Back of house operations
Discretion & professionalism with VIP clients
Timeline
Senior Client Advisor
Yves Saint Laurent
02.2023 - Current
Client Advisor
Burberry
08.2021 - 02.2023
Assistant Store Manager
Aeropostale
08.2020 - 08.2021
Sales Lead Manager
Aeropostale
05.2019 - 08.2020
Associate of Arts - Social Work
Texas State University
Associate of Arts - Social Work
Laredo College