Jesus Estrella
New York,NY
Summary
Experienced and friendly customer service representative with a passion for helping people and animals. Skilled at handling various customer inquiries and resolving issues efficiently. Excellent team player, committed to delivering exceptional service and contributing to company success.
Overview
7
7
years of professional experience
Work History
Veterinary Assistant
Hudson Animal Hospital
10.2025 - 03.2026
- Assisted veterinarians in performing examinations and procedures on various animal species.
- Prepared and maintained surgical instruments, ensuring compliance with safety protocols.
- Monitored vital signs of animals under anesthesia during surgical procedures.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Managed appointment scheduling and client communications to enhance clinic efficiency.
- Provided exceptional customer service by addressing client inquiries and resolving concerns promptly.
Veterinary Assistant
Inwood Animal Clinic
08.2022 - 10.2025
- Answered owner animal health questions and advised on best care practices
- Facilitated efficient inventory management through regular stock checks, and organizing storage areas.
- Assisted in administration of medications, vaccinations, and treatments as prescribed by veterinarians.
- Ensured accuracy of medical records of approximately 10-15 patients daily by diligently documenting all relevant information for each visit.
- Provided customer support to clients, answering questions and addressing concerns.
- Assisted in examination and treatment of animals in veterinary clinic.
Kennel Assistant
Heart of Brooklyn Veterinary Hospital
02.2021 - 04.2021
- Stocked kennel and cleaning supplies to maintain proper inventory for daily performance
- Assisted with grooming services such as brushing, nail trimming, and ear cleaning for improved pet hygiene and health.
- Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
- Answered telephones and performed administrative duties to assist receptionist during busy periods.
Recovery Clerk
BJ's Wholesale Club
11.2020 - 03.2021
- Followed safety and security policies and procedures to reduce hazards and incidents
- Remained attentive and alert to prevent inventory shortages of high-demand items
- Maintained communication with the store team to support sales, promos, and product knowledge
Sales Associate
Brooks Brothers
04.2019 - 03.2020
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prioritized helping customers over completing other routine tasks in store.
Education
Associate Degree - Public Health
Bronx Community College
The Bronx, NY01-2020
High school diploma -
Cardinal Hayes High School
The Bronx, NY06-2017
Skills
- Bilingual
- Multitasking
- Employee training
- Inventory and Stocking
- Organization
- Patient record keeping
- Communication
- Relationship building
- Reception support
Languages
English: Fluent
Spanish: Fluent
Timeline
Veterinary Assistant
Hudson Animal Hospital
10.2025 - 03.2026
Veterinary Assistant
Inwood Animal Clinic
08.2022 - 10.2025
Kennel Assistant
Heart of Brooklyn Veterinary Hospital
02.2021 - 04.2021
Recovery Clerk
BJ's Wholesale Club
11.2020 - 03.2021
Sales Associate
Brooks Brothers
04.2019 - 03.2020
Associate Degree - Public Health
Bronx Community College
High school diploma -
Cardinal Hayes High School