Jesus Estupinan
Reno,NV
Summary
Reliable and organized professional with experience in medical office support and fast-paced costumer service environments. Experienced in scheduling, front desk operations, and managing patient information with accuracy and efficiency. Strong communicator who stays organized and keeps workflows running smoothly.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food Server
BJ's Restaurant & Brewhouse
Sparks, NV
08.2024 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Cultivated warm relationships with regular customers.
- Managed multiple tables simultaneously, maintaining efficiency during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Medical Assistant
Dr. Robert Fredericks
Reno, NV
05.2023 - 08.2025
- Scheduled and confirmed patient appointments, helping manage daily office flow.
- Assisted with patient check-in, intake, and updating medical records.
- Answered phone calls and helped patients with scheduling questions and follow-ups.
- Maintained accurate patient information using electronic medical records (EMR)
- Coordinated lab orders and ensured timely communication of results.
- Supported front desk operations to keep the office organized and efficient.
- Worked closely with the provider to ensure smooth patient flow throughout the day.
- Processed patient payments and assisted with insurance billing transactions, ensuring accuracy and proper documentation.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Food Server
Applebee's Grill + Bar
Sparks, NV
01.2024 - 07.2024
- Trained and mentored new staff on menu knowledge and service techniques.
- Handled cash transactions accurately and efficiently, maintaining financial integrity.
- Resolved guest complaints promptly to enhance dining experience and loyalty.
- Implemented suggestions for improving service processes and workflows within team.
Table Games Floor Supervisor
Atlantis Casino Resort and Spa
Reno, NV
08.2020 - 05.2023
- Supervised daily operations of table games, ensuring compliance with gaming regulations and policies
- Resolved customer disputes efficiently, maintaining a positive gaming environment
- Optimized scheduling processes to ensure adequate coverage during peak hours without sacrificing employee satisfaction or work-life balance.
- Maintained records of transactions using internal systems and spreadsheet tools (Excel)
- Monitored and tracked financial transactions to ensure accuracy and compliance with anti-money laundering (AML) policies
Table Games Dealer
Harrah's Hotel and Casino
Reno, NV
05.2019 - 04.2020
- Dealt various table games, ensuring compliance with gaming regulations and house rules.
- Managed game flow, maintaining a positive gaming atmosphere for players.
- Conducted accurate cash handling and chip distribution throughout gaming sessions.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
Math Tutor
TMCC Tutoring and Learning Center
Reno, NV
08.2017 - 12.2019
- Facilitated engaging tutoring sessions that improved students' mathematical understanding and confidence.
- Organized workshops and group study sessions to promote collaborative learning among students in math disciplines.
- Monitored student progress through assessments, providing constructive feedback to enhance learning outcomes.
- Implemented effective tutoring strategies to support diverse learners in various mathematical concepts.
Food Server
Applebee's Grill + Bar
Sparks, NV
09.2017 - 08.2018
Education
Associate of Science -
Truckee Meadows Community College
Reno, NV08-2016
High School Diploma -
North Valleys High School
Reno, NV06-2014
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Appointment setting
- Medical records management
- Patient flow management
- Guest relations
- Recordkeeping skills
- Coordinating documents
- Multitasking Abilities
- Listening skills
- Scheduling
- Bookkeeping
Languages
Spanish
Native or Bilingual
Certification
- Licensed OSHA 30
Timeline
Food Server
BJ's Restaurant & Brewhouse
08.2024 - Current
Food Server
Applebee's Grill + Bar
01.2024 - 07.2024
Medical Assistant
Dr. Robert Fredericks
05.2023 - 08.2025
Table Games Floor Supervisor
Atlantis Casino Resort and Spa
08.2020 - 05.2023
Table Games Dealer
Harrah's Hotel and Casino
05.2019 - 04.2020
Food Server
Applebee's Grill + Bar
09.2017 - 08.2018
Math Tutor
TMCC Tutoring and Learning Center
08.2017 - 12.2019
Associate of Science -
Truckee Meadows Community College
High School Diploma -
North Valleys High School