Jesus Flores
Chula Vista,CA
Summary
IT Specialist with expertise in network systems management, data security, and technical issue resolution. Proven ability to enhance system efficiency and minimize downtime. Successfully led projects that improved client satisfaction and operational performance.
Overview
23
23
years of professional experience
1
1
year of post-secondary education
Work History
Parking Technologist Manager
Access Professional Systems
Santee, CA
08.2021 - 07.2025
- Focused on Parking Access and Revenue Control systems (PARCS) to ensure optimal functionality.
- Served as service technician, diagnosing issues and implementing effective solutions.
- Conducted preventative maintenance and site inspections for operational readiness.
- Assisted in proposal development, aligning with customer objectives and contributing documentation.
- Participated in customer meetings and training sessions to enhance engagement and understanding.
- Managed work orders, ensuring smooth project-to-service handoff and ongoing communication.
- Coordinated with IT, BA, and project teams to resolve technical issues efficiently.
- Promoted company culture of accountability and exceptional customer service across all departments.
Field Service Technician/Quality Assurance (TechV)
Time Warner Cable/ Spectrum
San Diego, CA
08.2007 - 07.2021
- Performed customer wiring and service maintenance independently at company and residential units.
- Installed, troubleshot, and repaired video, internet, and phone services for SME clients.
- Served as technician for West End, resolving network hardware issues and delivering effective customer support.
- Inspected and installed HFoF network systems for residential and commercial sites, adhering to safety standards.
- Set up and maintained Wi-Fi products, routers, gateways, servers, switches, and other HFoF equipment.
- Collaborated with customers and technical teams to address service issues during repairs.
- Trained and assessed Field Service V technicians to enhance team performance.
- Logged findings and work details accurately using appropriate tools in company systems.
Instructional Lab Technician
Southwestern College
National City, CA
01.2003 - 08.2007
- Maintained and operated laboratory facilities for Instructional Technology Support Services.
- Operated and maintained laboratory equipment to ensure optimal performance.
- Oversaw daily operations of computer labs, assisting instructors and students with equipment use.
- Supervised lab assistants and student programmers to ensure optimal performance.
- Coordinated technical support for computer classes, enhancing instructional delivery.
- Developed and enforced laboratory policies and procedures to maintain compliance.
- Evaluated microcomputer software acquisitions, providing recommendations based on needs.
- Conducted research on computing compatibility and availability, staying informed on trends.
- Participated in seminars and training sessions to remain updated on technological advancements.
Education
Cybersecurity -
San Diego State University
San Diego, CA 03.2022 - 12.2022
OSHA 30 Hour - Construction
360 Training
Online06-2023
Some College (No Degree) - Fiber Installation And Activation
Jones NCTI
OnlineAssociate of Science - CIS-Operations/PC Support Specialist Emphasis
Southwestern College
Chula Vista, CA06.2001
Electronics - Network Administrator
Southwestern College
Chula Vista, CA06-2001
Electronics - Computer Technician
Southwestern College
Chula Vista, CA06-2001
ROP - Computer Repair/Hardware & Software Upgrade
Southwestern College
Chula Vista, CA06-2001
ROP - Office Automation Equipment Repair
Southwestern College
Chula Vista, CA06-2001
ROP - Data/Voice/Video Cable Installation
Southwestern College
Chula Vista, CA06-2001
Skills
- Network troubleshooting and administration
- Field service management
- Equipment installation and hardware setup
- Problem solving and critical thinking
- Customer service excellence
- Advanced computer proficiency
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Cybersecurity -
San Diego State University
03.2022 - 12.2022
Parking Technologist Manager
Access Professional Systems
08.2021 - 07.2025
Field Service Technician/Quality Assurance (TechV)
Time Warner Cable/ Spectrum
08.2007 - 07.2021
Instructional Lab Technician
Southwestern College
01.2003 - 08.2007
OSHA 30 Hour - Construction
360 Training
Some College (No Degree) - Fiber Installation And Activation
Jones NCTI
Associate of Science - CIS-Operations/PC Support Specialist Emphasis
Southwestern College
Electronics - Network Administrator
Southwestern College
Electronics - Computer Technician
Southwestern College
ROP - Computer Repair/Hardware & Software Upgrade
Southwestern College
ROP - Office Automation Equipment Repair
Southwestern College
ROP - Data/Voice/Video Cable Installation
Southwestern College
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