Jesus Franco
Incline Village,NV
Summary
Adept at observing students, maintaining security and assisting with arrivals and departures. Versatile and attentive professional with good interpersonal, multitasking, and observational strengths.
Overview
12
12
years of professional experience
Work History
Incline High School Assistant Soccer Coach
Washoe County School District, Incline High School
Incline Village, NV
08.2024 - Current
- Monitored and corrected student behavior throughout facility and grounds.
- Managed classroom behavior effectively by setting clear boundaries and consistently enforcing rules in a fair manner.
- Enhanced student comprehension by implementing differentiated instruction techniques tailored to individual learning styles.
- Implementing skills on and off the field for students to succeed in the classroom, society, and on the field.
- Assisted instructors in preparing teaching materials, ensuring smooth delivery of lessons and relevant content for students.
- Evaluated student progress through periodic assessments, providing timely feedback to both students and parents on areas of improvement.
Painter
Mountain Lake Painting
Truckee
08.2017 - Current
- Collaborated closely with managers and clients on projects to stay on task
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Collaborated with other team members to meet strict project completion deadlines
- Covered floors before prepping, priming and painting walls and ceilings to protect them from chemicals and paint
- Readied surfaces and surrounding areas for painting using sandpaper, tape and other materials
- Performed repairs to defects in walls by patching holes and scrapes prior to project start
- Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes
- Monitored paint supplies, placing orders whenever needed and properly and safely disposed of old paint.
- Painted surfaces using brushes, spray guns, and paint rollers.
- Process customer payments as well as customer bids and estimates.
Phone Banker
Wells Fargo
Reno, NV
02.2017 - 05.2018
- Maintained performance standards against targets such as call abandonment, turnaround time and accuracy of solutions offered
- Boosted customer satisfaction with knowledgeable answers and fast service for diverse needs
- Matched members to products and services meeting current needs and expected lifestyle changes
- Empowered customers with knowledge to independently navigate bank systems and online tools to get common answers and process basic transactions
- Operated telephone switchboard of employees and routed calls to the correct destination
- Handled incoming calls with friendly and cheerful attitude for organization
- Completed connections between callers, departments and professionals
- Helped customers complete withdrawals, deposits and transfers as well as open new accounts and obtain balance information.
- Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
- Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
Universal Bank
US Bank
Reno, NV
03.2016 - 02.2017
- Improved customer satisfaction by finding creative solutions to problems
- Collaborated with others to discuss new opportunities
- Created agendas and communication materials for team meetings
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Teller
Wells Fargo
Reno, NV
02.2013 - 04.2016
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction
- Examined checks for identification and endorsement
- Balanced daily cash deposits and vault inventory with zero error rate
- Reported daily averages and shortages to operations department
- Recommended additional products, services and benefits for customers
- Assembled in-store marketing displays
- Processed all sales transactions accurately and promptly to prevent long customer wait times
- Directed specific questions to appropriate branch personnel
- Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
Some College (No Degree) -
Yuba College
Marysville, CASome College (No Degree) -
Northern Nevada Real Estate School
Reno, NVHigh School Diploma -
Incline High School
Incline Village, NV06.2007
Skills
- Computer literate
- Safety understanding
- Dependable
- Fluent in Spanish
- Creative
- Exceptional time management
- Team management
- Organization
- Customer service
- Team building
- Communications
- Strong Organization
- Parent-teacher collaboration
- Student Engagement
- Documentation skills
- Administrative Support
Languages
Spanish
Full Professional
Timeline
Incline High School Assistant Soccer Coach
Washoe County School District, Incline High School
08.2024 - Current
Painter
Mountain Lake Painting
08.2017 - Current
Phone Banker
Wells Fargo
02.2017 - 05.2018
Universal Bank
US Bank
03.2016 - 02.2017
Teller
Wells Fargo
02.2013 - 04.2016
Some College (No Degree) -
Yuba College
Some College (No Degree) -
Northern Nevada Real Estate School
High School Diploma -
Incline High School