JESUS GALVAN
Houston,TX
Summary
Experienced and dedicated claims adjuster with a proven track record in effectively handling auto liability and bodily injury claims. Successfully manages high caseloads, skillfully negotiates settlements, and provides guidance to clients throughout the claims process. Proficient in conducting thorough investigations, including recorded statements and examinations under oath, to ensure precise claim evaluations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Personal Injury Adjuster
United Auto Insurance Company
Remote
03.2024 - Current
- Manage a caseload of 70-100 personal injury claims, ensuring timely investigations, evaluations, and settlements.
- Handle represented and unrepresented bodily injury claims, negotiating settlements within policy limits and company guidelines.
- Conduct recorded statements and review medical records, police reports, and expert evaluations to assess liability and damages.
- Work closely with attorneys, medical providers, and claimants to facilitate fair resolutions while mitigating company exposure.Analyze policy coverage and exclusions to determine claim validity and settlement options.
- Collaborate with litigation teams to assist in the defense of disputed or high-exposure claims.
- Ensure compliance with Florida insurance regulations and company best practices in all claim-handling activities.
Liability Adjuster
Kemper
Texas
10.2021 - 03.2024
- Managed a high-volume caseload of auto liability claims, conducting thorough investigations to determine fault and assess damages.
- Exercised early settlement authority to resolve both represented and unrepresented bodily injury claims, reducing litigation risks and claim costs.
- Conducted recorded statements, scene investigations, and policy reviews to establish liability and coverage.Negotiated settlements with claimants, attorneys, and medical providers while ensuring compliance with company guidelines and state regulations.
- Collaborated with SIU (Special Investigations Unit) on fraud indicators and high-exposure claims requiring further review.
- Worked closely with defense counsel to develop litigation strategies for disputed claims.
- Provided exceptional customer service by guiding insureds and claimants through the claims process with clear communication and timely resolutions.
Education
Business Major
Houston Baptist University
08.2015
Business major
Jarvis Christian College
Hawkins, TX08.2014
Skills
- Claims investigation and evaluation
- Recorded statements and examinations under oath
- Settlement negotiation
- Advanced case management experience
- Strong communication and interpersonal skills
- Advanced understanding of insurance policies written by companies
- Time management and organizational skills
- Detail-oriented
- Fair and equitable settlement of claims
- Determine fraud and subrogation potential, and how to handle
- Identifying customer needs to complete satisfaction
Certification
- All-Lines Adjuster License - Texas
- All-Lines Adjuster License - Florida
Personal Information
Title: CLAIMS ADJUSTER
Languages
Spanish
Native or Bilingual
Timeline
Personal Injury Adjuster
United Auto Insurance Company
03.2024 - Current
Liability Adjuster
Kemper
10.2021 - 03.2024
Business Major
Houston Baptist University
Business major
Jarvis Christian College