Jesus Garcia
Tucson,AZ
Summary
Dynamic professional with a track record of enhancing efficiency and productivity at CarMax through high-quality reconditioning services and process improvements. Skilled in Applied Behavior Analysis and excelling in social skills development, adept at fostering positive behavior changes and boosting sales through exceptional customer service. Demonstrates strong training capabilities and a knack for mechanical repairs, contributing significantly to team success.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Action Behavior Centers
02.2023 - Current
- Supported client using principles of applied behavior analysis.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
SRA 11 Reconditioning Associate
CarMax
03.2020 - 01.2023
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Participated in regular team meetings, contributing insights and suggestions for process improvements that led to higher overall efficiency and productivity.
- Assisted in training new employees on proper techniques and procedures, ensuring a smooth transition into the role of Reconditioning Associate.
- Performed minor mechanical repairs as needed, assisting in the overall reconditioning process of pre-owned vehicles.
Sales/ Customer Service
Coworxs Staffing
- Boosted sales through effective product recommendations tailored to individual customer needs.
- Demonstrated flexibility in adapting to fluctuating workloads, taking on additional responsibilities when needed without compromising quality of service.
- Handled customer returns efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills.
- Conducted regular audits of cash registers, ensuring accuracy in daily financial transactions and minimizing discrepancies.
- Managed high call volume while maintaining a professional and friendly demeanor with all customers.
Education
Arizona Department of Education
05.2021
Skills
- Applied Behavior Analysis
- Social Skills Development
- Discrete Trial Training
- Token Economy Systems
Certification
State of Arizona department of public safety level one clearance card
Rbt certification
Languages
Spanish
Native or Bilingual
Timeline
Registered Behavior Technician
Action Behavior Centers
02.2023 - Current
SRA 11 Reconditioning Associate
CarMax
03.2020 - 01.2023
Arizona Department of Education
Sales/ Customer Service
Coworxs Staffing