Christinia Torigoe
Service
Menifee,CA
Summary
Experienced in various job industries. Skilled in basic office programs and equipment, lesson planning, educational technology, customer service, Management, account Management, HR, accounting, warehouse skills, product ordering and shipping. Experience in conducting interviews and training staff.
Overview
24
24
years of professional experience
Work History
Sales Associate
Kohl's
Menifee
08.2020 - Current
- POS, cashier, customer service, bill pay, opening credit card, returns, orders, service counter
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Collected payments and provided accurate change.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Adhered to company initiatives and achieved established goals.
- Increased purchase amounts by cross-selling with similar products.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Processed credit card transactions quickly and securely.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Processed transactions using a point-of-sale system.
- Developed promotional strategies to increase sales volume.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained up-to-date knowledge of store merchandise and policies.
- Analyzed customer feedback data to recommend improvements in service quality.
- Attended weekly team meetings to review performance goals and objectives.
- Provided accurate information about products, prices and services.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Assisted customers in selecting products, providing excellent service.
- Ticketed, arranged and displayed merchandise to promote sales.
- Organized store by returning merchandise to proper areas and restocked displays.
- ssessed customer needs through active listening skills.
- Processed customer transactions quickly and accurately.
- Cleaned shelves, counters and tables to maintain organized store.
- Utilized up-selling techniques to maximize transaction value.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Computed purchases and received and processed cash or credit payment.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Developed strong rapport with customers to drive repeat business.
- Recommended, selected and located merchandise based on customer desires.
- Bagged or packaged purchases and wrapped gifts.
- Performed opening and closing duties, including cash handling.
- Handled customer complaints professionally and efficiently.
Sales Associate
Aquamor
Temecula
10.2022 - 10.2022
- Factory assembly line work, boxing, shipping, labeling
Sales Associate (Seasonal)
Party City
Menifee
09.2018 - 11.2018
- Customer service
Office Manager
Elan Vital Musique
Los Angeles
04.2007 - 06.2010
- Schedule venues, accounts payable and receivable, tours, schedule flights, car hotel rentals, press interviews
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Coded and entered daily invoices with in-house accounting software.
- Managed, scheduled and coordinated office functions and activities for employees.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Responded to customer inquiries via phone or email in a professional manner.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Organized company events including holiday parties, team building activities .
Substitue Coordinator
Queen Creek School District
Queen Creek, AZ
01.2008 - 08.2009
- Implemented AESOP
- Hiring of new substitute teachers, filling, scheduling, training
- Assisted with recruitment efforts by conducting interviews and reference checks on potential substitutes.
- Managed the daily operations of the Substitute Office including filing documents, answering phones, scheduling appointments.
- Provided support to long-term substitute teachers as needed.
- Utilized various software tools to track attendance data for absent teachers and arrange suitable replacements accordingly.
- Coordinated activities between substitutes, faculty, staff, and school administrators.
- Organized substitute placement schedules in an efficient manner.
- Resolved conflicts between substitutes and school personnel in a timely fashion.
- Attended meetings held by district office personnel related to changes in policies or procedures concerning substituting teachers.
- Ensured that all required paperwork was completed accurately prior to assigning any substitute teacher.
- Maintained accurate records of all absences and substitutions.
- Trained new hires on proper use of technology used within the Substitute Office.
- Created orientation materials for new substitutes to familiarize them with the school's policies and procedures.
- Prepared reports related to absenteeism rate among faculty members and corresponding impact on student learning outcomes.
- Worked closely with Human Resources department in order to ensure compliance with state regulations concerning hiring practices of substitutes.
- Developed and implemented substitute training programs.
- Monitored the performance of substitutes to ensure quality teaching standards were met.
- Collaborated with school administrators in order to develop strategies aimed at improving the overall quality of instruction provided by substituting teachers.
- Reviewed and processed applications for substitute positions.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Gathered, entered and updated data to maintain departmental records and databases.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Developed successful filing system to increase ability to retain and recover documents, reports and records.
- Composed and edited complex and sensitive correspondence, reports and documents.
- Scheduled and coordinated meetings, appointments and travel arrangements for managers and crews.
- Ensured compliance with all applicable laws regarding employment practices.
- Provided administrative support to various departments within the organization.
- Assisted with onboarding of new employees by providing information packets and training materials.
- Compiled data from multiple sources into spreadsheets or databases for analysis.
Substitute Teacher
Keppel Union School District
Lake Los Angeles, CA
08.2000 - 06.2008
- Substitute teacher K-12 and Special Education
- Provided classroom instruction outlined in teacher's lesson plans.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Engaged students in discussions to promote interest and drive learning.
- Provided notes and reports on school day activities to primary teacher.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Maintained rules of conduct that encouraged self-discipline and responsibility.
- Created classroom environment conducive to learning and appropriate to student maturity and interests.
- Maintained student attendance and assignment records to prevent lapses during teacher absences.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
- Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
- Monitored appropriate use and care of equipment, materials and facilities.
- Tutored students individually and in small groups to help with difficult subjects.
- Provided instruction and guidance to students in the absence of a regular teacher.
Special Education Teacher
Keppel Union School District
Lake Los Angeles, CA
08.2005 - 07.2006
- (1 year) Special Education Mild/Mod Jr high ED students
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
- Advocated for needs of the students with disabilities.
- Collaborated with general education teachers to include students in classroom activities.
- Developed and maintained individualized skill-appropriate lesson plans to promote and build student confidence.
- Maintained consistent and timely contact with parents about student behavior and upcoming events.
- Developed interesting and interactive learning methods tailored to help students with individual needs.
- Teamed with general education teachers to plan and implement curriculum, state and district-wide assessments.
- Developed IEP to leverage developmental practices and educational theories to achieve educational objectives.
- Encouraged student empathy of others to build confidence and improve self-image.
- Solved student behavioral issues according to building expectations and codes of conduct.
- Collaborated with outside agencies providing services for students and families to deliver cohesive support.
- Incorporated interactive visual aids into student lesson plans to support learning objectives.
- Supported diverse student populations through equitable instructional design and programming.
- Enhanced lessons using Smart Board technology and computers.
- Established and maintained dynamic working relationships with students and parents to support classroom objectives.
- Led students on field trips to enhance educational programs.
- Facilitated student operation of augmented communication devices.
- Employed cutting-edge teaching technologies to meet learning objectives and enhance student experience.
- Created a safe environment conducive to learning for special education students.
- Provided instruction in academic, communication, and social skills to special education students.
- Identified learning needs of students with disabilities and implemented appropriate interventions.
- Communicated regularly with parents regarding their child's progress.
- Conducted assessments of student performance and provided feedback to parents.
- Implemented behavior management systems that promote positive behaviors.
- Collaborated closely with related services providers such as speech therapists.
- Developed and implemented individualized education plans for students with special needs.
- Organized field trips or community experiences to enhance learning opportunities for special education students.
- Established positive relationships with students and their families.
- Adapted curriculum materials as needed to meet individualized student needs.
- Assisted in the development of IEP goals based on data analysis.
- Utilized technology resources such as online programs and assistive devices.
- Instructed special education classes using evidence-based practices.
- Participated in professional development activities related to teaching strategies for special education students.
- Collaborated with other educators and professionals to design instructional plans.
- Attended parent-teacher conferences to discuss student progress.
- Developed Individual Education Plans for students with disabilities.
- Maintained accurate records of student progress towards IEP goals.
- Monitored the educational progress of each student according to established timelines.
- Developed inclusive lesson plans for diverse learning needs.
- Modified instructional materials to align with student needs.
- Collaborated with other educational personnel to provide inclusive activities or programs for children with disabilities.
- Coordinated services with outside agencies as needed.
- Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
- Conducted functional skills assessments for appropriate goal setting.
- Participated in professional development opportunities related to special education.
- Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
- Developed individual educational plans designed to promote educational, physical and social development.
- Instructed students in standardized subjects as well as general learning strategies and skills for social development and character.
Office Manager
Vector Mktg
Rancho Cucamonga, CA
10.2003 - 10.2005
- HR, payroll, interviews, scheduling, ordering supplies
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
- Managed office budget to handle inventory, postage and vendor services.
- Coded and entered daily invoices with in-house accounting software.
- Managed, scheduled and coordinated office functions and activities for employees.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Interpreted and communicated work procedures and company policies to staff.
- Developed effective communication strategies between departments within the organization.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Provided training to new hires on office policies and procedures.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ensured compliance with applicable laws regarding employment practices.
- Assisted in developing budgets for departmental expenses.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Assisted in recruiting, onboarding and training new employees.
- Organized company events including holiday parties, team building activities .
- Supervised staff members, organized schedules and delegated tasks.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Processed payroll accurately ensuring all employees were paid on time.
- Maintained confidential records relating to personnel matters.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained filing system for records, correspondence and other documents.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented effective policies and procedures for operations.
- Created and managed budgets for travel, training, and team-building activities.
- Fostered a positive work environment to retain top talent.
- Developed and executed strategic plans for business growth.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Analyzed data to identify areas of improvement and innovation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conducted regular staff evaluations and provided constructive feedback.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Maintained up-to-date knowledge of industry trends and best practices.
- Identified opportunities for cost reduction and savings initiatives.
- Analyzed business performance data and forecasted business results for upper management.
- Oversaw recruitment, hiring, and onboarding processes for new employees.
Education
Credential graduate school in Special Education and Teaching -
California State University
01.2006
Bachelor of Arts in BA, Special Education and Teaching -
California State University-Northridge
01.2003
Skills
- Special Education
- Teaching
- Learning Technology
- Instructional Design
- Classroom Management
- Curriculum Development
- Accounts Receivable
- Autism Experience
- Accounts Payable
- Office Management
- Event Planning
- Employee Orientation
- Experience Working With Students
- Human Resources
- Applied Behavior Analysis
- Organizational Skills
- Bookkeeping
- Merchandising
- Math
- Behavior Management
- Conflict Management
- Administrative Experience
- English
- Inventory Control
- Product Sales
- Upselling
- Order Processing
- Payment Processing
- Customer Needs Assessment
- Business Development
- Client Account Management
- Contract Preparation
- Promotional support
- Sales Development
- Retail loss prevention
- Customer Service
- Exceeds sales goals
- Store Opening and Closing
- Professional Demeanor
- Exceptional customer service
- Dispute Mediation
- Verbal/written communication
- Multi-tasking strength
- Sales Training
- Energetic self-starter
- Problem-Solving
- Sales expertise
- Sales Strategies
- Shipment Processing
- Retail merchandising expertise
- POS System Operation
- Problem-solving skills
- Self-Checkout Assistance
- Relationship Building
- Money Handling
- Positive and professional
- Teamwork and Collaboration
- Goal-Oriented
- Meeting deadlines
- Financial records analysis
- Cash Handling Accuracy
- Cash Handling
- Reliable and punctual
- Sales Goals Attainment
- Excellent communication skills
- Reading comprehension skills
- Product Promotions
- Service-oriented
- Policy and Procedure Adherence
- Conflict Resolution
- Merchandising understanding
- Retail Store Operations
- Cash Register Operation
- Building rapport
- Relationship selling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Sales Associate
Aquamor
10.2022 - 10.2022
Sales Associate
Kohl's
08.2020 - Current
Sales Associate (Seasonal)
Party City
09.2018 - 11.2018
Substitue Coordinator
Queen Creek School District
01.2008 - 08.2009
Office Manager
Elan Vital Musique
04.2007 - 06.2010
Special Education Teacher
Keppel Union School District
08.2005 - 07.2006
Office Manager
Vector Mktg
10.2003 - 10.2005
Substitute Teacher
Keppel Union School District
08.2000 - 06.2008
Credential graduate school in Special Education and Teaching -
California State University
Bachelor of Arts in BA, Special Education and Teaching -
California State University-Northridge
Similar Profiles
Alexander (Alex) WebsterAlexander (Alex) Webster
Service Associate at Kohl'sService Associate at Kohl's
Thomas SullivanThomas Sullivan
Operations Manager at Kohl'sOperations Manager at Kohl's
Andrea CrawfordAndrea Crawford
Operations Associate at Kohl'sOperations Associate at Kohl's
Komal AliKomal Ali
Sales Associate at Kohl'sSales Associate at Kohl's
Sadie OzunaSadie Ozuna
Registered Nurse at UC Health Memorial Hospital CentralRegistered Nurse at UC Health Memorial Hospital Central