Jesus Godinez
Las Vegas,NV
Summary
Proven leader and dedicated hospitality professional with a track record of enhancing customer satisfaction at The Cheesecake Factory through exceptional service and multitasking abilities. Skilled in cash handling and guest engagement, I excel in high-volume dining environments, consistently driving sales and team performance. Passionate about continuous improvement and delivering outstanding hospitality experiences.
Overview
6
6
years of professional experience
Work History
Server/Food Runner
The Cheesecake Factory
12.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Sales Associate
Armani Exchange
01.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Shift Manager
KFC Restaurant
10.2018 - 12.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours, and inventory movements.
Education
High School Diploma -
Desert Rose Adult High School
Las Vegas, NV03.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Professional Appearance
- Guest Engagement
- Hospitality service expertise
- Memory retention
- High-volume dining
- Sales Techniques
- Supply Restocking
- Food sales and promotion
- Table Setting
- Item promotion
- Front-of-house display creation
- Multitasking
- Reliability
- High Energy and Stamina
- Cool Under Pressure
- Continuous Improvement
- Cleaning and sanitizing
- Ability to Lift 30 Pounds
- Upselling
- Hospitality best practices
- Foreign language proficiency
- Performance Improvement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server/Food Runner
The Cheesecake Factory
12.2021 - Current
Sales Associate
Armani Exchange
01.2021 - 12.2021
Shift Manager
KFC Restaurant
10.2018 - 12.2020
High School Diploma -
Desert Rose Adult High School