Jesus Gonzalez
Addison,IL
Summary
Dynamic professional with a proven track record in small business operations and customer relations at AZA Pest Control. Expert in financial management and relationship building, I successfully enhanced customer satisfaction and retention through innovative strategies, resulting in increased repeat business. Skilled in staff hiring and employee development, fostering high-performing teams.
Overview
2024
2024
years of professional experience
Work History
Pest Control Owner
AZA Pest Control
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Manager, Sales and Customer Support
Halsted Street Deli
Chicago, IL
02.2013 - 03.2023
- Analyzed customer feedback data to identify areas requiring improvement or adjustments in our services or products.
- Managed a diverse team of sales representatives, ensuring optimal performance through coaching and feedback.
- Coordinated trade show participation, showcasing company offerings while networking with industry professionals to generate leads.
- Fostered a collaborative work environment by encouraging open communication between team members regarding best practices and innovative ideas.
- Increased sales by developing and implementing effective sales strategies.
- Improved customer retention rates by creating loyalty programs that incentivized repeat business.
Education
High School Diploma - Entomology
University of Illinois At Chicago
Chicago, IL05.2022
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Operations management
- Project management
- Financial management
- Staff hiring
- Negotiation
- Sales leadership
- Employee development
- Administrative oversight
Timeline
Manager, Sales and Customer Support
Halsted Street Deli
02.2013 - 03.2023
Pest Control Owner
AZA Pest Control
High School Diploma - Entomology
University of Illinois At Chicago