Jesus Guzman
Middletown,DE
Summary
Detail-oriented, Bilingual and exceptionally organized individual skilled in Customer Service and Waterproofing with 5+ years' experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Overview
8
8
years of professional experience
Work History
Concrete Mixer Driver
Heritage Concrete
04.2023 - 11.2023
- Weighed materials or products to record weight or other production data on tags or labels.
- Expertly navigated tight spaces while maneuvering a loaded concrete mixer truck, ensuring damage-free deliveries every time.
- Operated or tended automatic stacking, loading and packaging machines.
- Maximized workplace efficiency by cross-training in various roles as needed, including operating other heavy machinery on construction sites.
- Demonstrated professionalism through exceptional driving skills, maintaining a clean driving record throughout employment tenure.
- Inspected, serviced and cleaned mixer truck and equipment, focusing on safety.
- Maintained safety standards by conducting regular inspections and maintenance on the concrete mixer truck.
CDL A OTR Driver
Swift Transportation
11.2022 - 04.2023
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Enhanced fuel efficiency by maintaining proper tire pressure and practicing conservative driving techniques to reduce idle time.
- Completed routine maintenance on truck to keep in working order.
- Promoted a positive company image through courteous interactions with customers, fellow drivers, and the public while on the road.
BDry Waterproofing
BDry Waterproofing
01.2020 - 01.2022
- Maintain company vehicle and driving required, and company equipment
- Maintain a professional, and friendly work environment when working in customers' homes
- Polyurethane crack injection
- Epoxy crack injection
- Interior perimeters drain system installation
- Hand excavation and waterproofing
- Sump pump installation
- Schedule client services.
- Increased client referrals through consistent high-quality workmanship and attention to detail in all projects.
- Utilized equipment to break old forms and structures.
- Collaborated with other tradespeople on site to ensure seamless integration of waterproofing solutions into overall construction plans.
- Increased overall customer satisfaction by identifying and resolving basement water issues promptly and professionally.
- Reduced water damage incidences by conducting thorough home inspections to identify potential problem areas.
Service Technician
Mid Atlantic Waterproofing
01.2018 - 01.2020
- Maintain company vehicle and driving required, and company equipment
- Maintain a professional, and friendly work environment when working in customers' homes
- Polyurethane crack injection
- Epoxy crack injection
- Interior perimeters drain system installation
- Hand excavation and waterproofing
- Sump pump installation.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Researched and implemented new technologies and equipment.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Tested systems, noting issues and completing preventive maintenance.
Delivery driver-AARONS SALES AND LEASE
01.2016 - 01.2018
- Drive assigned trucks on predetermined routes, ensuring that priority lists are adhered to
- Unload furniture at destinations and provide customers with information on assembling it
- Receive and log payments from customers and issue receipts according to specifications provided by the company
- Perform both preventative and regular maintenance on assigned vehicles, to ensure that they remain in good working order
- Take and comprehend delivery orders and determine prioritizing of delivery tasks
- Perform pre-trip inspections on assigned trucks to ensure that they are in good working order.
Education
High School Diploma -
Lehigh Learning Academy
Nazareth, PA04.2015
Skills
- Bi-Lingual (Spanish and English)
- Active listening
- Interpersonal skills
- Great customer service
- Adherence to Safety Regulations
- Proper lifting techniques
References
References available upon request
Timeline
Concrete Mixer Driver
Heritage Concrete
04.2023 - 11.2023
CDL A OTR Driver
Swift Transportation
11.2022 - 04.2023
BDry Waterproofing
BDry Waterproofing
01.2020 - 01.2022
Service Technician
Mid Atlantic Waterproofing
01.2018 - 01.2020
Delivery driver-AARONS SALES AND LEASE
01.2016 - 01.2018
High School Diploma -
Lehigh Learning Academy