Jesus Lopez
Vancouver
Summary
Passionate professional with experience serving patients with diverse needs by applying behavior modification strategies such as shaping and chaining. Demonstrated understanding of data collection and recordkeeping requirements. Promoted academic, functional and social skills development within clinic, home and community environments.
Overview
7
7
years of professional experience
2014
2014
years of post-secondary education
Work History
Registered Behavior Technician
TLC Behavioral Consulting and Support LLC
Vancouver
11.2025 - Current
- Implemented behavior intervention plans for clients with developmental disabilities.
- Assisted in data collection to track client progress and behavior changes.
- Collaborated with team members to ensure consistent treatment delivery.
- Provided direct one-on-one instruction to children with autism in a variety of settings.
- Collaborated with parents, teachers, school administrators, and other professionals to ensure successful implementation of interventions.
Customer Service Representative
Fredloyainsurance
Whittier
02.2022 - 10.2025
- Assisted customers with policy inquiries and claims processing.
- Guided clients through insurance product options and coverage details.
- Resolved customer issues via phone, email, and chat support channels.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
AppleOne Employment Services
La Puente
01.2019 - 01.2022
- Educated customers where applicable to alleviate need for future contact.
- Provided training support for new hires related to customer service processes and procedures.
- Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
- Prepared customer reports by gathering data collected during customer interactions.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
Education
South El Monte High School
South El Monte, CASkills
- Behavior intervention
- Data collection
- Instruction delivery
- Treatment collaboration
- Issue resolution
- Customer engagement
- Training support
- Error correction techniques
- Behavior modification techniques
- Data collection and analysis
- Parent and caregiver training
- Behavior intervention plans
Timeline
Registered Behavior Technician
TLC Behavioral Consulting and Support LLC
11.2025 - Current
Customer Service Representative
Fredloyainsurance
02.2022 - 10.2025
Customer Service Representative
AppleOne Employment Services
01.2019 - 01.2022
South El Monte High School