Jesus LopezCastillo

• Facilitated immersive gaming experiences by designing engaging narratives and scenarios.
• Coordinated player interactions to ensure smooth gameplay and adherence to rules.
• Enhanced player engagement through feedback collection and iterative improvements.
• Kept rooms clean and neat for next guests.
• Communicated clearly and on-time to share clues and direct game actions.
• Watched guests closely to maintain current understanding of gameplay.
• Trained new staff on workflows, tools, and best practices to enhance performance and efficiency.
• Streamlined inventory management processes, resulting in improved accuracy for stock levels and order fulfillment.
• Monitored team performance metrics, providing feedback to foster continuous improvement and accountability.
• Led team in executing daily operational tasks, ensuring adherence to safety protocols and procedures.

• Organized food items on service tray and/or cart and deliver to table in a timely manner.

• Communicated with servers and bussers pertaining to guest needs.

• Cleaned and reset tables

• Carried dishes and other tableware to the kitchen

• Replenished supplies of linens, and tableware

• Handled customer inquiries, feedback, and complaints with professionalism and courtesy

• Upheld food safety protocols and ensure compliance with health regulations

• Answered flow of phone calls and managed reservations

• Coordinated with wait staff about available seating options

• Conducted new host training

• Communicated with managers about any information to accommodate to for the day

• Welcomed guests with a smile and positive attitude.

• Provided accurate wait times and monitored waiting lists.

• Answered the heavy flow of phone calls and managed reservations for special events.

• Crafted Unique experiences based on customers request ex; birthdays, and anniversaries.

• Coordinated with wait staff about available seating options.

• Conducted new host training.

• Continuously checked in with new employees to ensure success of training.

• Maintained the dining room by consistently inspecting for cleanliness and supply levels.

• Provided a positive customer experience with fair friendly and courteous service.

• Registered sales on cashier register by scanning items itemizing and totaling customers purchases.

• Resolved customer issues and answered questions.

• Organized and managed backroom stock areas as well as kept up with organization of front-end display area.

• Balanced cash drawer by counting cash at beginning and end of work shift.