Jesus Mendoza
NEW BRAUNFELS,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Compassionate Care Giver focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness.
Overview
29
29
years of professional experience
Work History
Care Giver
Brookdale Assisted Living
Loveland, CO
06.2019 - 02.2020
- Helped clients perform grooming, bathing and other hygiene tasks.
- Provided companionship to clients through conversation, activities and positive interactions.
- Performed chores and light housekeeping around client's residence.
- Encouraged client independence as much as possible to promote mental and physical fortitude.
- Monitored client activity to prevent injuries and responded promptly to emergencies.
- Provided daily assistance with personal care such as bathing, dressing and grooming.
- Accompanied client on medical appointments and shopping trips.
- Assisted clients with mobility issues by providing support while walking or using a wheelchair and walker.
- Attended to basic needs of clients like feeding them when necessary.
- Observed changes in condition of clients and reported any changes to supervisor immediately.
Auditor
TX Department Of Criminal Justice, Parole Division
Austin, TX
08.2016 - 06.2017
- Conducted audits on internal controls and developed reports on findings.
- Managed completion of planned audits, reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.
- Composed clear and concise audit findings to deliver comprehensive audit reports.
- Maintained confidentiality of company information obtained in audit assignments.
- Worked closely with management to discuss external audit results and action plans.
- Examined financial statements to detect and report errors and irregularities.
- Identified risks and opportunities with management to improve business processes.
- Drafted reports summarizing audit results while highlighting any irregularities or inconsistencies found during the process.
Program Specialist
TX Department Of Criminal Justice, Parole Division
Austin, TX
10.2013 - 11.2013
- Perform routine consultative services and technical assistance work. Work involves planning, developing and implementing the agencies substance abuse program and providing consultative services and technical assistance to program staff, governmental agencies, community organizations, probation officers or general public.
- I also respond to various complaints from the general public and/or government inquiries. I would refer all complaints to the appropriate departments for investigation and resolutions.
- I also train various groups such as probation officers and residential staff in the substance abuse realm.
- I am able to work under moderate supervision with the ability to use independent judgment. Some communication with probation officers, the general public, or government agencies through the internet or via telephone.
Information Specialist
Tx Department of Transportation
Austin, TX
11.2006 - 09.2007
- I provided customer service in a call center environment to the general public on concerns about the agency and their policy or procedures in a professional and timely manner.
- I provided information on obtaining a license to see motor vehicles within the state of Texas.
- I also provided information about the lemon law and how it pertains to the general public and dealerships, along with taking complains against the dealerships.
- Most functions of this job entailed the use of the computer, with internet access, phone an email.
Admit Tech IV/Parole
TX Department Of Criminal Justice, Parole Division
Austin, TX
03.2003 - 11.2006
- I perform complex administrative support and techinical program assistance for the Review & Release department of the Texas Department of Criminal Justice.
- Work involves evaluating and disseminating information, maintaining filing system, and performing administrative support work.
- I work under limited supervision with considerable latitude for the use of initiative and independent judgement.
- Essential functions I perform complex administrative support and technical assistance work for the Review & Release department; process offender case files and presented to the Board of Pardons and Paroles for parole consideration.
- I communicate over the telephone and interact with various staff, officials, and the public in a manner that promotes and encourages a responsive, considerate and professional manner.
- In this position I utilize lotus notes for communicating via email, the internet, forvus main frame and word perfect, access template for printing out forms and entering data.
Admit Tech III/State Jail Division
TX Department Of Criminal Justice, Parole Division
Austin, TX
04.2001 - 03.2003
- I performed complex administrative support and technical assistance for the State Jail Division Ombudsman Office of the Texas Department of Criminal Justice.
- Work involved evaluating and disseminating information, maintain a filing system, and performing administrative support work.
- I worked under limited supervision with considerable latitude for the use of initiative and independent judgement.
- My essential functions were to communicate over telephone and interact with various staff, officials, and the public in a manner that promoted and encourage a responsive, considerate and professional manner.
- This position required me to be a liaison for the Texas Department of Criminal Justice and it also required me to investigate any concerns raised by the constituents in order to resolve any concerns with the bell being of the offenders or the practices of the criminal justice agency.
- In this position I utilized lotus notes for communicating via email, the internet, forvus main frame and word perfect for composing letters, access program for entering data and various other functions.
- I am familiar with the excel program to generate telephone logs and other forms.
- I also assisted in making travel arrangements and helping organize schedules.
Admit Tech II/Executive Services
TX Department Of Criminal Justice, Parole Division
Austin, TX
08.2000 - 04.2001
- I performed administrative support for the Executive Offices of the Texas Department of Criminal Justice. My essential functions were to communicate over the telephone and interact with various staff, officials, and the public in a manner that promoted and encourage a responsive, considerate and professional manner.
- I was responsible for receiving and setting up meeting rooms and also connecting equipment for video conferences.
- I also was responsible for mail distribution and I also coordinate shipments with UPS & VODKAS. I also was responsible for the mail distribution and I accepted shipments from UPS & FEDX.
- I used a computer for entering data, tracking shipments and making reservation for meeting rooms. I have experience using Microsoft programs.
Admit Tech I/Specialized Programs
TX Department Of Criminal Justice, Parole Division
Austin, TX
03.2000 - 08.2000
- I preformed administrative support for the Specialized Programs Department.
- My duties included pulling files from various locations and copying file material, faxing transmittals and various other documents, entering data into main frame database, preparing and making distribution of month reports.
- In this position, I utilized a personal computer with lotus notes, internet and main frame applications.
Clerk III
TX Department Of Criminal Justice, Parole Division
Austin, TX
02.2000 - 03.2000
- My duties included filing inmate files, relocating file material and distributing files to proper locations.
- I was also responsible for scanning and counting new files received into the department, etc.
- In this position, I utilized a personal computer to access main frame with verifies applications.
Customer Service Representative Call Center
Benefit Planner, Inc
Boerne, TX
02.1999 - 01.2000
- Provided customer service in a phone bank environment, insured members and providers to verify insurance benefits, give physician referrals and reprocessed incorrect claims to receive proper payment.
- I used a personal computer with Microsoft programs, word, excel and access.
- This job required heavy customer service contact over the phone.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Member Service Representative/Carelink
University Health System
San Antonio, TX
05.1993 - 02.1999
- Answered member questions about the Carelink Program.
- Enrolled patients into the Carelink Program and counseled patients on payments, clinic services, evaluated families for any state programs and made referrals, adjusted, researched patient accounts for errors.
- Processed cash and check deposits every day.
- This job entailed heavy contact with the public and required contact with various departments to promote the hospital system.
- Enhanced member relationships by providing excellent service during each interaction.
Telemarketing Representative
SW Methodist Hospital
San Antonio, TX
10.1990 - 05.1993
- Provided customer service in a telephone bank and acted as a liaison for the hospital.
- Developed and maintained customer relationships through outbound calls.
- I did Doctor referrals, registered caller for various programs and also promoted the hospital programs.
- I used a personal computer to enter data and enrollment applications for the various programs offered by this department.
- Assisted customers in understanding the features of products offered by company.
- Maintained accurate records of all conversations with customers.
Education
Bachelor of Arts - Health Administration
New Mexico State University
Las Cruces, NM05.2024
Associate of Arts - Liberal Arts And General Studies
John Wood Community College
Quincy, IL05.1982
Skills
- Caring Companionship
- Proper Phone Etiquette
- Presentations and Demonstrations
- Training Initiatives
- Switchboard Operation
- Proficient in Word Perfect & Excel
Languages
Spanish
Professional
Timeline
Care Giver
Brookdale Assisted Living
06.2019 - 02.2020
Auditor
TX Department Of Criminal Justice, Parole Division
08.2016 - 06.2017
Program Specialist
TX Department Of Criminal Justice, Parole Division
10.2013 - 11.2013
Information Specialist
Tx Department of Transportation
11.2006 - 09.2007
Admit Tech IV/Parole
TX Department Of Criminal Justice, Parole Division
03.2003 - 11.2006
Admit Tech III/State Jail Division
TX Department Of Criminal Justice, Parole Division
04.2001 - 03.2003
Admit Tech II/Executive Services
TX Department Of Criminal Justice, Parole Division
08.2000 - 04.2001
Admit Tech I/Specialized Programs
TX Department Of Criminal Justice, Parole Division
03.2000 - 08.2000
Clerk III
TX Department Of Criminal Justice, Parole Division
02.2000 - 03.2000
Customer Service Representative Call Center
Benefit Planner, Inc
02.1999 - 01.2000
Member Service Representative/Carelink
University Health System
05.1993 - 02.1999
Telemarketing Representative
SW Methodist Hospital
10.1990 - 05.1993
Bachelor of Arts - Health Administration
New Mexico State University
Associate of Arts - Liberal Arts And General Studies
John Wood Community College