Judith Dykman
Georgetown,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Ambitious, career-focused job seeker, anxious to obtain an entry-level customer service position to help launch career while achieving company goals. Motivated professional offering [Degree] in communication. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Motivated professional offering large in experience. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Care Giver
Self
Alaska & Ca
04.1993 - 09.2011
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Long Distance Telephone Communications
Air Force,Alascom-teamsters,Pacific Telecom,AT&T
Mostly Alaska Some CA
08.1974 - 05.1990
- Monitored operator performance, identifying areas for improvement through regular feedback sessions.
- Implemented new strategies for effective routing of calls, reducing misdirects and improving overall efficiency.
- Managed emergency situations calmly and professionally, ensuring the safety of all parties involved.
- Conducted periodic audits of operator activities, ensuring adherence to company policies and regulatory standards.
- Trained new operators on company procedures and software applications, increasing their productivity levels.
- Assisted supervisors with administrative tasks, contributing to the smooth functioning of the department.
- Reduced call waiting times by effectively prioritizing and managing high call volumes.
- Improved call quality with regular maintenance checks on telephone systems and equipment.
- Addressed customer inquiries promptly, resolving issues efficiently to maintain a positive brand image.
- Increased overall department efficiency by participating in continuous improvement initiatives and process enhancements.
- Provided exceptional service to clients, leading to an increase in returning customers and referrals.
- Provided technical support for telephone system upgrades, minimizing downtime during transitions.
- Enhanced customer satisfaction by efficiently handling long-distance calls and providing accurate information.
- Streamlined billing processes for better accuracy, ensuring timely delivery to customers.
- Maintained up-to-date knowledge on industry trends and technologies to enhance service offerings for customers.
- Consistently met or exceeded individual performance metrics while maintaining a high level of professionalism at all times.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department, or business.
- Operated switchboard and routed incoming calls to appropriate departments.
- Maintained accurate records of calls placed and received.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Supported customers by managing Number calls per day efficiently while maintaining professionalism and upbeat tone.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Collected personal information from customers to accurately document requests.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
- Gathered customer information and promptly input data into computer system.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
- Operated computers and fax machines to send and receive messages to customers and coworkers.
- Processed customer calls by accurately logging all pertinent information with Software.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Troubleshot issues with telephone equipment and software to keep systems functional.
- Performed minor troubleshooting on communications equipment to alleviate downtime.
- Provided new employees with voice and accent training to teach proper customer service etiquette.
- Properly directed inbound calls in phone queues to improve call flow by Number%.
Education
Some College (No Degree) - Law (Pre-Law) Contracts
Anchorage, AlaskaMedical Insurance Billing -
Modesto, California04.1975
Skills
- Telephone edicts it data entry on tops equipment cord board and TSD equipment
- Teletype caculagraph quoting time &charge trained often worked as supervisor account payable and receivable love numbers could remeber area codes able to follow directions work
- Attention to Detail
- Customer Service
- Clerical Support
- Basic Math
- Computer Skills
- Team building
- Quality Assurance
- Flexible and Adaptable
- Team Management
- Communication
- Time Management
- Problem Resolution
- Dependable and Responsible
- Social Perceptiveness
- Supervision and leadership
- Research
- Organizational Skills
- Respectful and Compassionate
- Problem-Solving
- Patient Care
- Daily living assistance
- Multitasking and Organization
- Personal Hygiene Assistance
- Basic Housekeeping
- Emotional Support
- Housekeeping
- Meal Preparation
- Compassionate Care
- Relationship Building
- Flexible Schedule
- Patient Companionship
- Medication and Appointment Reminders
- Direct Patient Care
- Mobility Assistance
- Special Needs Care
- Heavy Lifting
- Patient Management
- ADL Assistance
- Client Transportation
- Nutrition knowledge
- Records Management
- Transportation Services
- Physical therapy support
- Disability Support
- Bedside Care
- Ability to Lift
- Household Cleaning
- Decision-Making
- Caring Companionship
- Meal Planning and Preparation
- Personal Care Aide
- Cooking meals
- Documentation and Recordkeeping
- Medication Management
- Errands
- Wound Care
Accomplishments
I did books for our building of six plex and tri plex in Fairbanks. I also hired workers, did ordering and getting materials for our building. I substituted teaching in Lenpah OK for K-12.
I worked for a dentist with my certificate of medical insurance billing. I helped my father get all VA benefits due to his PST and enjoy got Reagan to move him from AK to CA. I had the Govenor of AlaskJay Hammond declare an Operator Appreciation Day. I was. Teamster that assisted members in complaints . I helped my husbands lawyer do research on his case against the state of Alaska for not reinstating him in Anchorage and we won.
VA benefits
Certification
- Area of certification Training - Timeframe
- PCHM - Personal Care Homemaker no certification
- After my son was injured I spent each day from 8am to 10pm learning how to take care of him
I worked 23 yrs in Alaska and about 6 months in CA they told me I was over qualified I should go Ak
As I communications long distance telephone operator Fairbanks 10 yrs. Then Fairbanks closed and moved to Anchorage 22 years until retirement. teamster offered early retirement at age 45 they were downsizing . I loved my job as I felt I got to travel the world. I trained newbies on cord board in Fairbanks. I also was one of the first to go from our communication office to the Fairbanks Airpot during the. 1967. Flood.
Additional Information
- Living in Alaska is a challenge.
- My father was a career military retired after 22 years but disabled due to PTSD. There wasn’t much known about the disability during that time. He served in Japan during the u2 time and when Kennedy assain was stationed at Atsugi as a marine.
- I have worked for AT&T as a 17 yr out of high school but was let go as the state of CA did not allow for anyone under age 18 to work a shift of 5p to 1am.
- I worked temp for AT&T in Alaska after Pacific Telecom sold to the.
- I worked as assistant to HR . she was formally Governor aide to one term in 1993 and knew absolutely nothing about communications in Alaska especially rural Alaska. She also harbored bias against native Alaskans.she attended the convention of Alaska Natives and made the comment all natives were lazy and ignorant. I was offended as I am Cherokee Indian and did not consider myself ignorant or lazy. I was let go , it was only temp as my son was tragically injured by a drunk driver and I was his care giver.
Timeline
Care Giver
Self
04.1993 - 09.2011
Long Distance Telephone Communications
Air Force,Alascom-teamsters,Pacific Telecom,AT&T
08.1974 - 05.1990