Jesus Millan
Dallas,TX
Summary
Results driven bilingual professional with 15+ years of customer service experience, 10 years in sales, and 5+ years in leadership. Skilled in team development, client relationships, and achieving performance goals through adaptability, dedication, and a commitment to excellence.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Health and Life Insurance Agent
Sutherland Global Services / AFLAC
Dallas, Texas
12.2023 - Current
- Achieved sales goals through cross-selling opportunities, exceptional customer service, strong client relationships for retention, and staying current on insurance products and industry updates.
- Educated clients on various life insurance products and benefits.
- Assisted clients in selecting appropriate coverage options for their needs.
Licensed Health and Life Insurance Agent
Healthledly Insurance Services
08.2022 - 12.2023
- Assessed client needs and recommended tailored health insurance plans as a licensed health and life insurance agent.
- Developed strong relationships with clients through effective communication.
Assistant Manager
Fred Loya Insurance
09.2017 - 08.2022
- Coached sales agents on rapport building and customer relationships to enhance service quality and drive automobile insurance sales. Underwrote policies and processed endorsements, maintained compliance with underwriting guidelines and managed risk effectively.
- Trained new staff on company policies and procedures for efficiency.
- Managed team schedules to ensure adequate coverage and workflow.
Store Manager
Cricket Wireless
01.2014 - 09.2017
- Elevated to store manager within five months, coached sales advocates, optimizing sales performance and enhancing customer service.
- Managed daily store operations and ensured compliance with company policies.
- Trained and mentored staff on product knowledge and customer service skills.
- Oversaw inventory management, including stock organization and replenishment processes.
Shift Manager
Williams Chicken
05.2009 - 01.2014
- Led daily shifts, guiding team members in delivering friendly, efficient service and ensuring accurate order fulfillment. Focused on speed, food quality, and customer satisfaction to uphold high operational standards.
- Supervised daily operations and ensured compliance with health and safety standards.
- Trained and mentored new team members on service protocols and customer interaction.
Education
Computer Science Technology - Community College
East Field College
Dallas, TX05-2014
High School Diploma -
Seagoville High School
Dallas, TX01-2012
Skills
- Organizational & Time Management
- HIPPA & Confidential Information Handling
- Call Center Operations & Professional Phone Etiquette
- Supervisory & Team Leadership
- Insurance Knowledge & Policy Support
- Customer Service Excellence
- Sales & Business Development
Certification
- Life & Health Insurance License September 2022 to September 2027
- Certified Food Safety Manager February 2012 to February 2014
- Non-CDL Class C
Additional Information
Authorized to work in the US for any employer
Languages
- English
- Spanish
Timeline
Health and Life Insurance Agent
Sutherland Global Services / AFLAC
12.2023 - Current
Licensed Health and Life Insurance Agent
Healthledly Insurance Services
08.2022 - 12.2023
Assistant Manager
Fred Loya Insurance
09.2017 - 08.2022
Store Manager
Cricket Wireless
01.2014 - 09.2017
Shift Manager
Williams Chicken
05.2009 - 01.2014
Computer Science Technology - Community College
East Field College
High School Diploma -
Seagoville High School