Jesus Olmedo
Midland,TX
Summary
Detail-oriented Service Technician with a proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Service Technician
Walmart
08.2023 - Current
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Effectively communicate technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
Education
Associate of Applied Science - Diesel Technology
Midland College
Midland, TX05.2025
High School Diploma -
Legacy Senior High School
03.2024
Skills
- Loyal
- Hard-working
- Self-motivated
- Quality Assurance
- Fast learner
- Multitasking
- Committed
- Trustworthy
- Organized
- Flexible and Adaptable
- Work with Minimal Supervision
- Hand tool knowledge
- Reliable
- Time tracking
- Customer Service
- Preventive Maintenance
References
Bucky Moore
Auto Care Center Manager
Cell: (830) 469 - 2091
Timeline
Service Technician
Walmart
08.2023 - Current
Associate of Applied Science - Diesel Technology
Midland College
High School Diploma -
Legacy Senior High School