Jesus Ortiz Jr.
Dallas
Summary
More than 7 years’ successful experience in customer service and support with recognized strengths in customer satisfaction, problem-solving and trouble-shooting, planning/implementing procedures and systems to avoid problems. Possess solid computer skills. Knowledge Microsoft Word, Tele Mark, outlook Ability to train, motivates, and support co- workers. A team player, willing to help coworker achieve company goals Develop plan, conduct audits and variance analyses, filings, and maintain/update accurate inventories.
Overview
19
19
years of professional experience
Work History
Home Health Caregiver
Damond Healthcare
Richardson, TX
01.2019 - Current
- Attends customers needs, imputing data, collections, scheduling appointments answering phones calls and directing them to where is needed... marketing and money/handling balancing draws.. file documents .. make bank deposit withdraw for stores transferring money from store to store..
Customer Service Representative
Ambit Energy
Plano, TX
12.2012 - 11.2018
- Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information.
- Provided an elevated customer experience to generate a loyal clientele.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Directed calls to appropriate individuals and departments.
- Managed quality communication, customer support and product representation for each client.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Support customers with opening new accounts and upgrading existing service.
- Was top performer for 8 months straight on my team in 2014 was promoted to specialty and handled all over 20 markets and commercials accounts was top performer for 4 months since I started.
EZ Money
Dallas, TX
12.2006 - 11.2012
- Attends customers needs, imputing data, collections, scheduling appointments answering phones calls and directing them to where is needed... marketing and money/handling balancing draws.. file documents .. make bank deposit withdraw for stores transferring money from store to store..
Skills
- Meal preparation
- Physical therapy support
- Personal hygiene assistance
- Emotional support
Accomplishments
- Highest performer on the team every month
Languages
Spanish
Native or Bilingual
Timeline
Home Health Caregiver
Damond Healthcare
01.2019 - Current
Customer Service Representative
Ambit Energy
12.2012 - 11.2018
EZ Money
12.2006 - 11.2012