Jesus Ponce
Syracuse,NY
Summary
I'm a hardworking and reliable customer service representative focused on going above and beyond to support the team and serve customers. Trained in communication and offering top-notch social skill abilities. Motivated to continue to learn and grow as a exceptional professional.
Overview
4
4
years of professional experience
Work History
Advanced transportation supervisor
Advanced Transportation Management
04.2018 - 03.2020
- I provided support for a Set of agents in the call center
- I provided feedback to enhance performance
- Continuously classified and filed records to keep the system efficient and all information organized
Freezer
Byrne Dairy
04.2016 - 03.2017
- Company Overview: Syracuse Cold Storage
- We will stock or distributed product to companies or private vendors, and communicate with buyers on quality of product
- To give feedback on their questions on prices, packaging
- Consulted with customers to understand their desires and suggest the best products to meet their needs
- Reviewed the incoming orders and assigned work to the Freezer to maintain a demanding schedule
- Reviewed blueprints and specifications to understand each job and plan the correct sequence, minimizing errors and avoiding wasted materials
- Continuously classified and filed records to keep the system efficient and all information organized
- Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks
- Syracuse Cold Storage
Education
GED -
State of New York
Albany, NY02.2011
Skills
- Transportation Operations management
- Route management
- Data management
- Material transportation
- Inventory management
- Database management
- Research management
- Transportation coordination
- Book transportation
- Coordinate transportation
- Recordkeeping and file management
- Time management
- Production management
- Storage management
Timeline
Advanced transportation supervisor
Advanced Transportation Management
04.2018 - 03.2020
Freezer
Byrne Dairy
04.2016 - 03.2017
GED -
State of New York