Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Walmart
Irvine, CA
04.2023 - Current
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
We handled customer returns/recalls to the best of the company policy.
Money services are provided through MoneyGram, Western Union and Walmart2Walmart (powered by RIA International).
Bin Management
SSF Auto
Irvine, CA
10.2019 - 02.2020
Enhanced productivity by efficiently sorting and categorizing items based on established criteria.
I was in charge of maintaining and relocating thousands of European automotive parts ranging from a simple 10mm bolt to specialized body parts for Porsche.
I was also responsible for ensuring any and all delivered parts to be properly binned that same delivery day.
I had to reply to emails regarding any defective or out of date products to the appropriate department.
Consistently met or exceeded daily targets for bin sorting accuracy and speed, supporting company performance goals.