Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jesus Preciado

Santa Ana,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Walmart
Irvine, CA
04.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • We handled customer returns/recalls to the best of the company policy.
  • Money services are provided through MoneyGram, Western Union and Walmart2Walmart (powered by RIA International).

Bin Management

SSF Auto
Irvine, CA
10.2019 - 02.2020
  • Enhanced productivity by efficiently sorting and categorizing items based on established criteria.
  • I was in charge of maintaining and relocating thousands of European automotive parts ranging from a simple 10mm bolt to specialized body parts for Porsche.
  • I was also responsible for ensuring any and all delivered parts to be properly binned that same delivery day.
  • I had to reply to emails regarding any defective or out of date products to the appropriate department.
  • Consistently met or exceeded daily targets for bin sorting accuracy and speed, supporting company performance goals.

Education

GED -

Valley High School
Santa Ana, CA
06.2016

Skills

  • Product Knowledge
  • Paperwork Processing
  • Complaint Resolution
  • Data Entry
  • Information Security
  • Account Updating
  • Data Collection
  • Customer Retention
  • Time Management
  • Sales Expertise
  • Active Listening
  • Research
  • Computer Proficiency
  • Quality Control
  • Critical Thinking
  • Money Handling Abilities

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Walmart
04.2023 - Current

Bin Management

SSF Auto
10.2019 - 02.2020

GED -

Valley High School
Jesus Preciado