Jesus Quintanilla-Lara
Charlotte,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Lending Specialist
Bank Of America
Charlotte , NC
09.2021 - Current
- Developed prospects for new loans by conducting numbers of cold calls weekly.
- Monitored pipelines to track and log status of loans.
- Compiled closing packages for drafting and presentation accuracy.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Delivered services to customer locations within specific timeframes.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Prepared variety of different written communications, reports and documents.
- Developed prospects for new loans by conducting 50 cold calls weekly
Senior Customer Service Representative
Synchrony Financial
Charlotte, NC
10.2019 - 09.2021
- Provided elevated customer experience to generate a loyal clientele
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Meeting or exceeding goals
- Ensured a good customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Assisted in different portfolios to meet business needs.
- Presented services using solid arguments to existing and prospective customers
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Account Manager
Dynamic Marketing Acquisitions
Charlotte , NC
05.2019 - 09.2019
- Tracked sales data to assess trends and make proactive strategy changes
- Elevated account management by predicting potential competitive threats and outlining proactive solutions
- Provided extensive support in sales, technical and business areas to key accounts
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms
- Developed highly profitable pipeline based on multiple sales penetration techniques
Cashier/Grocery Stocker
Food Lion
CHARLOTTE, NC
03.2017 - 05.2019
- Resolved issues with POS systems, card readers and receipt printers to prevent customer delays.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Signed and price tagged grocery products. Provided excellent customer service by assisting the needs of the consumer.
- Leaded a team to prepare ad displays and reset isles schematics by reorganizing products according to the company's request.
Education
High School Diploma - undefined
Garinger High School
Charlotte, NC2018
Skills
- Sales
- New Product Information
- Product Knowledge
- Strategic sales knowledge
- Persuasive negotiator
- Inbound and Outbound Calling
- Credit History Review
- Government Lending
- Loan Processing Coordination
- Consultative Sales Approach
- Financial Counseling
- Creditworthiness Determination
Timeline
Lending Specialist
Bank Of America
09.2021 - Current
Senior Customer Service Representative
Synchrony Financial
10.2019 - 09.2021
Account Manager
Dynamic Marketing Acquisitions
05.2019 - 09.2019
Cashier/Grocery Stocker
Food Lion
03.2017 - 05.2019
High School Diploma - undefined
Garinger High School
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