Jesus Rivas
Norco,CA
Summary
Customer-oriented General Manager with 10 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager/ Estimator
pro color collision
Chino , CA
10.2017 - 02.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed strategies to increase profitability and efficiency in the shop.
- Recruited, interviewed and hired qualified staff for open positions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed and implemented production schedules to ensure timely completion of projects.
- Ensured that all safety policies and regulations were followed in accordance with company standards.
- Conducted regular meetings with staff to discuss progress and address any issues or concerns.
- Trained new employees on proper use of equipment, safety procedures, and job functions.
- Reviewed customer feedback to determine if changes are necessary in order to improve product quality or customer satisfaction levels..
- Performed vehicle inspections to assess the extent of damage and prepare estimates for repair costs.
- Collaborated with auto body technicians to ensure accurate estimates for labor and materials needed for repairs.
- Maintained records of all vehicles serviced, including details about parts used, labor time.
- Coordinated with customers, insurers, and other departments to ensure timely completion of vehicle repairs.
- Conducted follow-up inspections to verify that all repairs met quality standards.
- Adhered to DRP insurance procedures and rates applicable to estimates.h
Production Manager
Pomona collision center
Pomona, CA
06.2015 - 09.2017
- Developed and implemented production schedules to ensure timely completion of projects.
- Monitored the daily operations of the production team, providing guidance and support as needed.
- Ensured that all safety policies and regulations were followed in accordance with company standards.
- Maintained accurate records of production data such as labor costs, output, and quality control results.
- Trained new employees on proper use of equipment, safety procedures, and job functions.
- Established clear communication channels between management and staff members.
- Reviewed customer feedback to determine if changes are necessary in order to improve product quality or customer satisfaction levels.
- Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
- Drafted and updated production documentation tracking status and delivery timelines.
Shop Manager
Chaffey Auto Body
MONTCLAIR, CA
01.2006 - 02.2015
- Developed and implemented procedures for the efficient operation of the shop.
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
- Resolved customer complaints promptly and professionally.
- Enforced company policies regarding employee conduct, attendance, dress code.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
- Maintained accurate records of parts used, labor costs, and other expenses related to repairs.
- Reviewed estimates prepared by technicians and adjusted as necessary for accuracy and cost effectiveness.
Education
High School Diploma -
Montclair High School
Montclair, CA05-1998
Skills
- Bilingual
- Proficient in CCC1 Estimating System
Languages
Spanish
Native/ Bilingual
Certification
I - Car certification
Tesla Certified
Timeline
General Manager/ Estimator
pro color collision
10.2017 - 02.2024
Production Manager
Pomona collision center
06.2015 - 09.2017
Shop Manager
Chaffey Auto Body
01.2006 - 02.2015
High School Diploma -
Montclair High School
I - Car certification
Tesla Certified
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