Jesus Romero
Casa Grande,Arizona
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
Casa Grande, AZ
07.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
Manager
Abuhhh Automotive LLC
Phoenix
04.2019 - Current
- Responsible for supervising and motivating salespeople and promoting and encouraging strategies to sell cars and other vehicles
- Also perform typical manager duties, such as organizing schedules, training, interviewing, hiring, and setting goals.
- Conducted comprehensive market research to identify emerging trends in the automotive industry and make informed decisions regarding inventory offerings accordingly.
- Fostered a positive work environment by promoting teamwork, open communication, and ongoing professional development opportunities for staff members.
- Boosted team performance by conducting regular coaching sessions, performance reviews, and goal-setting exercises.
- Maintained high standards of professionalism by enforcing ethical business practices among all staff members involved in sales transactions.
- Improved overall customer buying experience to safeguard dealership revenue.
- Built relationships with customers and community to establish long-term business growth.
Recycle Technician
SBM
Casa Grande
01.2022 - 11.2022
- Responsibilities include collecting, salvaging, and sorting reusable or recyclable materials or waste materials such as paper, cardboard, packing materials, scrap metal, glass, etc
- Using equipment such as compactors, vertical balers, forklifts, tuggers, shredders, etc
- Working with ropaks, gaylords, iatas, gondolas, and other collection containers
- Inspecting materials and sorting items or materials according to type, size, condition, coloring, marking, or other characteristics.
Driver
WHEEL PROS
Phoenix
10.2019 - 02.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Driver/Truck Loader
Specialty Textile Services
Phoenix
03.2017 - 05.2019
- Drive to various locations to pick up and drop off products
- Load trucks with linen for hotels, resorts, and restaurants
- Move and load over 20 trucks.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Driver
Care trans
Phoenix
05.2018 - 03.2019
- Pick up members and take them to appointments and take them home when they're done.
Picker
Amazon
Phoenix
11.2016 - 12.2016
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
Customer Service Representative
Alpha connect
Phoenix, AZ
03.2013 - 10.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Hardlines Merchandiser
Kmart
Phoenix
10.2011 - 12.2012
- Conducted regular inventory audits, identifying discrepancies and implementing corrective measures to minimize shrinkage.
- Maximized profitability through effective pricing strategies, closely monitoring competitor activity and adjusting as necessary.
- Trained new team members on merchandising best practices, empowering them to contribute effectively to the store''s success.
- Increased sales by strategically organizing and displaying merchandise in visually appealing ways.
- Assisted customers in locating desired items, providing exceptional service that fostered loyalty and repeat business.
- Answered customer questions regarding store merchandise, department information, and pricing.
Education
GED -
Central Arizona College
Coolidge, AZSkills
- Forklift Operator (3 years)
- Word (10 years)
- Windows Xp (10 years)
- Driving
- Customer service
- Box truck
- Commercial driving
- Route driving
- Delivery driver experience
- Pallet Jack
- Merchandising
- Order Picking
- Load & Unload
Certification
- DOT Medical Card
- Driver's License
Cover Letter
Dear Hiring Manager,
As I was searching through job leads for new employment options, I was excited to see the position available at your company. Having over five years of experience in this field, I understand the advantage of a job with your organization and look forward to the possibility of employment with you.
I appreciate your time in considering my application and am confident that you will see that I am perfect for the position. I would like to arrange an interview if possible. If you have any questions that my resume might not answer I am available by phone at (602)332-7859 my email address is jromero4fifth@gmail.com.
Sincerely,
Jesus D Romero
Authorized to work in the US for any employer
Timeline
Security Officer
Allied Universal Security Services
07.2023 - Current
Recycle Technician
SBM
01.2022 - 11.2022
Driver
WHEEL PROS
10.2019 - 02.2020
Manager
Abuhhh Automotive LLC
04.2019 - Current
Driver
Care trans
05.2018 - 03.2019
Driver/Truck Loader
Specialty Textile Services
03.2017 - 05.2019
Picker
Amazon
11.2016 - 12.2016
Customer Service Representative
Alpha connect
03.2013 - 10.2013
Hardlines Merchandiser
Kmart
10.2011 - 12.2012
GED -
Central Arizona College